Frontend Engineer, Customer Experience

🚀 Whatnot

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany today.

We’re innovating in the fast-paced world of live auctions from fashion, beauty, electronics to collectibles like trading cards, comic books, and even live plants. Whatnot has something for everyone.

And, we’re growing. Whatnot has been one of the fastest growing marketplaces and we’re hiring forward-thinking problem solvers across all functional areas.

💻 Role

Customer Experience engineering builds products, tools and pipelines to make Whatnot more helpful, our support teams more efficient, and our buyers and sellers happy and satisfied. This frontend role will be focused on building the fundamental Seller, Order and Support experiences for all buyers and sellers. 

• You’ll build products which power core buyer and seller experiences at Whatnot.
• You’ll implement helpful customer order and shipment experiences, LLM-based chat functionalities, classification and automation flows, and tools to enhance Whatnot's usability for our vast customer base.
• Have direct influence over core business metrics with the goal of increasing retention, CSAT and DSAT scores as our product continues to scale. 
• Build from scratch reliable core data flows ensuring world-class user experience across the entire product landscape.

Team members in this role are required to be within commuting distance of our San Francisco, Los Angeles, New York City or Seattle hub.

👋 You

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.

As our next frontend engineer on the Customer Experience team, you should have 6+ years of frontend software development experience in high-growth startups, plus:

• Bachelor’s degree in Computer Science, a related field, or equivalent work experience.
• You have keen product and customer sense. You’ll impact customers globally and be crucial in Whatnot earning their trust. You first think about users, rather than the best technical solution.
• Rapidly write and ship high-quality code, and are excited to pick up new technologies and languages in areas of the stack you’re unfamiliar with.
• We primarily use JavaScript and React on the frontend. 
• An interest or experience in Machine Learning solution development.

💰Compensation

$185,000/year to $245,000/year + benefits + equity

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.

🎁 Benefits

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
• Care benefits
  • Monthly allowance on both food and wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

💛 EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.