Program Manager, Enablement

🚀 Join the Future of Commerce with Whatnot! 

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the future of online marketplaces—together.

From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.

And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

💻 Role 

As the Program Manager, Enablement, you'll play a pivotal role in enhancing the performance and efficiency of our revenue generating teams including Sales and Account Management with a strong emphasis on Account Management.  You will design, implement, and manage programs that empower our teams with the knowledge, tools, and strategies necessary to drive growth and deliver exceptional experiences for sellers on Whatnot. 

• Support the enablement and overall success of our account management team in partnership with account management leadership
• Develop, present, and manage key resources including account management playbooks and product training materials
• Leverage tools and platforms (e.g., Gong, Salesforce, Salesloft) to build scalable enablement solutions
• Create, deliver, and continuously improve onboarding programs for new hires to accelerate their time to productivity
• Analyze enablement program effectiveness through KPIs and feedback, making data-driven adjustments to continuously improve outcomes
• Serve as a liaison between account management, systems, marketing and product teams
• Use performance data to identify knowledge or skill gaps across the account management team

US Based:

Team members in this role are required to be within commuting distance of our New York City, NY, Los Angeles, CA or San Francisco, CA hubs.

👋 You 

Curious about who thrives at Whatnot? We’ve found that embodying a low ego, growth mindset, and high-impact drive goes a long way here.

As our next Program Manager, Enablement, you should bring 3+ years of experience in sales or account management, either in an enablement role or as an individual contributor ideally within a high-growth technology environment.

• Strong understanding of the account management and sales environment including methodologies, processes, and CRM platforms
• Specific knowledge of Salesforce, Salesloft, and other related tools to expertly manage accounts
• Experience with sales enablement tools such as Gong, Salesloft, or similar
• Strong project management, organization, and stakeholder engagement skills, including multitasking to lead and execute multiple projects in parallel
• Exceptional communication, facilitation, and presentation skills, with the ability to clearly articulate ideas and concepts to diverse audiences

💰Compensation

For Full-Time (Salary) US-based applicants: $110,000/year to $125,000/year + benefits + equity.

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.

🎁 Benefits 

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
• Care benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
  • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
• Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

💛 EOE 

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.