Senior Account Manager

Wheelhouse DMG develops and executes digital strategies that deliver exceptional business performance. Our work and our clients are varied but everything we do and every client we work with is focused on the same thing – creating business value. We do this by working in close partnership with our clients to gain a deep understanding of their businesses and then use data science, our team’s deep expertise and our own technology to surface and deliver on the most valuable opportunities for our clients – whatever they may be.

We’re known for an unusual combination of marketing savvy and technical expertise that produces compelling ROI for our clients.  But we’re equally known for a few things we also consider sacrosanct – and perhaps even more foundational to our success:

• The transparency and helpful spirit with which we do our work
• The way in which we quickly become full partners in client marketing initiatives
• The care and thoughtfulness that we show our clients

We are seeking a strategic visionary and results-driven Senior Account Manager to join our Account Management practice!

In this pivotal role, you will balance strategic leadership with hands-on management to ensure exceptional client outcomes:

• Lead and own the overall vision for at least 1 large client relationship, providing comprehensive strategic guidance that aligns with their business objectives while seamlessly integrating into an already strong client relationship
• Navigate, maintain, and cultivate senior-level stakeholder relationships, ensuring strategic alignment and business growth while maintaining appropriate professional boundaries
• Serve as the primary liaison between for the client, maintaining consistent communication with key stakeholders and ensuring all relevant client parties remain well-informed of project developments. Orchestrate cross-functional internal collaboration between marketing, analytics, creative, and strategy teams, effectively breaking down silos and ensuring seamless delivery of client objectives
• Demonstrate strong presence and confidence in ensuring client needs are met
• Proactively monitor and analyze campaign performance through BI reporting, ensuring insights are correctly interpreted and communicated to drive strategic decision-making
• Drive accountability across internal teams for deadlines, quality standards, and strategic objectives while maintaining high standards for deliverable excellence
• Identify potential challenges early and implement solutions before they become issues, advocating for both client needs and internal team well-being
• Serve as an extension of the client’s team, demonstrating passionate advocacy for their success

While focusing on these strategic initiatives, you will also ensure the flawless execution of day-to-day account management activities, including:

• Overseeing the accurate execution of work across digital advertising (Google, Meta), SEO, CRO, and analytics initiatives that consistently meets or exceeds client expectations
• Managing proactive client communications, including regular status updates and executive-level presentations
• QA-ing team deliverables and maintaining quality standards across all work products
• Supporting business development and marketing efforts by sharing strategic insights and best practices
• Facilitating effective internal and external meetings that drive project momentum and client satisfaction

Experience and Skills

• Minimum 5+ years’ experience in account management, client services, or similar role specifically within a digital agency environment
• Proven track record working with large healthcare clients, with deep understanding of digital advertising (Google, Meta), digital strategy (SEO, CRO), and analytics (BI reporting)
• Experience leading high-profile accounts in a fast-paced agency setting, with demonstrated success in managing and growing relationships with large, high-revenue clients
• Exceptional strategic thinking and analytical skills, with the ability to translate complex data insights into actionable recommendations
• Outstanding ability to bridge gaps between internal teams (marketing, analytics, creative, strategy), ensuring cross-functional collaboration and breaking down silos
• Excellent verbal and written communication skills with the confidence to push back when necessary while maintaining positive client relationships
• Detail-oriented with strong project management capabilities and proven ability to ensure accurate execution of work across all deliverables
• Demonstrated success in holding teams accountable to deadlines, quality standards, and strategic objectives
• Adaptability and innovation in the face of rapidly changing industry landscapes
• Must be based on the East Coast or available to work East Coast hours to align with the client’s business hours

Join our team and take your strategic account management career to the next level while making a significant impact in the healthcare industry!

Beyond Experience: About You

Your love of digital marketing runs deep. You’ve likely been described as a T-Shaped Marketer, a jack of all trades, or a lifelong learner. You constantly look for new opportunities to connect the dots between marketing tactics and the goals you’re working to achieve. And your relentless focus on business performance consistently delivers exceptional results.

You bias toward enabling team members rather than directing or dictating. You thrive in collaborative situations and may have commandeered a whiteboard or two in your day during brainstorming sessions. You’re an active listener and are always looking for ways to help clients succeed, be that integrating new marketing tactics, proposing new work, or simply looking for ways to better collaborate. You have high emotional intelligence and empathy and are skilled at delivering feedback in a kind manner.

You are helpful, generous, and empathetic. Wheelhouse values resonate with you, and cynicism has no place in your work. You get joy from helping others to succeed. 
 

What Wheelhouse offers:

• A passionate, joyful, values-driven company culture with the flexibility to work remotely or from our beautiful, waterfront office in Seattle.
• An exciting, creative, and fast-paced atmosphere
• Competitive salary with semi-annual review processes
• Company-sponsored Medical, Dental and Vision coverage for the employee and their dependents 
• Short Term Disability, Long Term Disability, Life Insurance and AD&D Benefits 
• Access to the Company's Employee Assistance Program
• Quarterly volunteering and donation match
• $50 monthly Fitness stipend
• $1000 annual education credit
• Joy Fund of $50 per month that can be spent on anything that brings joy to a Wheelhouse employee or client
• Unlimited PTO
• Generous Company Holidays
• Monthly Mental Health Days for employees to rest and recharge
• 3 months of paid parental leave
• Participation in the Wheelhouse 401k program, including 100% match up to 4% of salary

At Wheelhouse DMG, we believe that our differences add to the richness of our experience together. This means we not only welcome diversity; we celebrate it! Your gender identity, your religion, your skin color, where you come from, are essential to who you are and will be welcomed here. We believe that by fostering a culture of inclusion where everyone is able to bring their whole selves to work, we will create a place where everyone feels like they belong and are valued for who they are. We have an ongoing commitment to diversity and equal opportunity for all applicants and employees. Come as you are, everyone is welcomed here -- but don't forget to apply!