Back to jobs

Technology Analyst

Austin, TX

POSITION SUMMARY:

The Technology Analyst is a member of the WhiteWater IT department reporting to the Technology Manager and serves as the primary support resource for a portfolio of enterprise business applications supporting Accounting, Procurement, Finance, and other corporate functions. This role is responsible for the day-to-day administration, configuration, support, maintenance, and continuous improvement of applications including OpenInvoice, Concur, Gatekeeper, Adaptive Planning, HaloITSM, and related systems.

ROLES AND RESPONSIBILITIES:

Application Support & Administration

  • Serve as primary support for assigned enterprise applications.
  • Perform daily administration including user provisioning, security roles, workflows, and system configuration.
  • Monitor application performance, integrations, and system alerts to proactively resolve issues.
  • Coordinate with vendors and internal teams to resolve incidents and service requests.
  • Support application upgrades, releases, testing, and production deployments.

Access Management & Security

  • Manage user lifecycle activities including account creation, modification, and deactivation.
  • Administer role-based access controls in accordance with security policies.
  • Support authentication issues such as password resets and account lockouts.
  • Conduct user access reviews and support audit and compliance requirements.

Configuration & Process Improvement

  • Configure workflows, forms, approvals, notifications, and business rules.
  • Translate business requirements into system configurations and enhancements.
  • Identify and implement opportunities for automation and process improvement.
  • Support deployment of new modules, features, and system enhancements.

Testing, Documentation & User Support

  • Develop and execute test plans for system updates, enhancements, and integrations.
  • Coordinate and support User Acceptance Testing (UAT).
  • Document processes, SOPs, and system configurations.
  • Develop training materials and support end-user training.
  • Support change management and promote system adoption.

Qualifications and Experience: 

Required

  • 2+ years of experience supporting enterprise business applications, ERP systems, or SaaS platforms.
  • Experience providing end-user support, troubleshooting, and application administration.
  • Understanding of Accounting, Procurement, Accounts Payable, Vendor Management, or Finance business processes.
  • Experience managing user access, security roles, and application configuration.
  • Experience monitoring system integrations, analyzing errors, and coordinating issue resolution.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize multiple tasks and manage competing priorities.
  • Excellent verbal and written communication skills with the ability to work effectively across departments and organizational levels.
  • Strong attention to detail and commitment to data accuracy.
  • Proficiency with Microsoft Office Suite, particularly Excel.
  • Bachelor's degree in Information Systems, Computer Science, Business, Accounting, Finance, or equivalent work experience.

Preferred

  • Experience supporting:
    • Enverus OpenInvoice
    • SAP Concur
    • Gatekeeper Vendor Management
    • Workday Adaptive Planning
    • HaloITSM or similar ticketing systems
  • Knowledge of application integrations, APIs, SSO, and identity management technologies.
  • Experience with Microsoft Entra ID, SAML, OAuth, or other authentication technologies.
  • Familiarity with ITIL processes and change management practices.
  • Experience participating in software implementations, upgrades, or migration projects.
  • Knowledge of audit controls, SOX compliance, or security governance practices.
  • Experience working in the energy, midstream, oil & gas, or utility industries.


Benefits: This position is located in Austin, Texas and is an in-office position.  Selected candidate is eligible for employer matched 401(k), medical, dental, vision, basic life and AD&D insurances and other benefit offerings.

Create a Job Alert

Interested in building your career at WhiteWater Midstream? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in WhiteWater Midstream’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...