Senior Product Manager, Fundraising CRM

Remote

Senior Product Manager, Fundraising CRM

Summary

The fundraising team at the Wikimedia Foundation conducts worldwide campaigns across nearly 40 countries and 20 languages, collecting small donations (averaging about $15) as well as large and small offline donations to support the Wikimedia Foundation’s mission to empower and engage people around the world with free knowledge.

The Senior Product Manager is responsible for overseeing the development, strategy, and growth of our Customer Relationship Management (CRM) system, CiviCRM. Reporting to the Director of Fundraising Technology, the Senior Product Manager, CRM will be responsible for the development, strategy and growth of the CRM system and supporting fundraising colleagues by ensuring that our CRM enables fundraising objectives and strategies. The ideal candidate will have a strong background in product management and strategy as well as fundraising and CRM experience at a similar sized non-profit organization.

Responsibilities:

  • Product Vision, Strategy, and Planning.
    • Define and champion the product vision and strategy for Wikimedia Foundation’s CRM system, aligning with strategic fundraising priorities.
    • Develop and maintain a CRM product roadmap, prioritizing features based on user needs and fundraising value.
    • Prepare and maintain project and technical documentation and artifacts, including release notes, analysis, reports, and user documentation.
  • User Engagement and Understanding:
    • Actively engage with all CRM users and stakeholders (this includes fundraising, donor engagement, marketing, and program teams) to understand goals, workflows, and pain points related to CRM.
    • Prioritize CRM features and enhancements that improve user experience and streamline workflows based on stakeholder input.
    • Leverage deep understanding of CRM to proactively suggest tools and workflows to optimize team processes.
    • Train and mentor teams in the use of CiviCRM, ensuring they are using it to its full capacity, and that it is meeting their needs.
    • Develop robust documentation on CRM features and workflows.
    • Be a champion of experimentation and innovation to improve donor engagement and team efficiency.
  • Technology and Process Optimization
    • Drive the strategic integration of the CRM with other tools and platforms, such as email marketing, donation processing and donor relations ticketing systems, to optimize workflows and data insights.
    • Define and prioritize the CRM technical product roadmap, focusing on scalability, adaptability, and the capacity to meet the organization’s growing needs and to incorporate emerging technologies.
  • Project and Team Collaboration:
    • Participate in sprint planning and prioritization for CRM related tasks. Develop and advocate for priority tasks within the fundraising teams wider backlog.
    • Evaluate new and existing CRM and database products and services and stay updated with product updates.
    • Collaboration with upstream CiviCRM to meet our user needs and requirements.

Skills and Experience:

  • 3-5 years of experience in product management. Experience creating product roadmaps and strategies.
  • Proven project, communication, and time management skills
  • Agility and flexibility to work with multiple different teams, projects, and technologies while delivering value and impact
  • Ability to partner and work closely with internal teams, including developers, engineers, architects, security, and product teams.
  • Outstanding written and verbal communication skills with the ability to translate complex technical requirements to non-technical audiences, as well as turn non-technical requirements into specs that engineering teams can execute against.
  • Experience with data analysis and using data to drive product decisions.
  • Deep understanding of fundraising operations, donor engagement, and the non-profit sector.

Qualities:

  • A strong value and mission fit with the Wikimedia movement and Foundation.
  • Comfortable working in a highly collaborative, consensus-oriented environment.
    • Ability to influence and lead cross-functional teams.
    • Strong product management and prioritization skills.
  • Ability to work effectively in multiple cultural contexts.
  • Excellent verbal and written communication skills, as well as the ability to clearly communicate technical concepts to non-technical stakeholders.
    • Strong passion for the mission of the Wikimedia Foundation and its goals
  • Possess a growth mindset with the ability to identify additional skills, knowledge, and/or expertise required and the drive to develop themselves where needed.
  • Ability to communicate clearly in both synchronous and asynchronous channels.

Additionally, we’d love it if you have:

  • Experience with open-source technologies and communities.
  • Experience building donor-facing products.
  • Experience with the CRM we use, CiviCRM.
  • Experience working in a global organization that has a distributed workforce.
  • Comfort and experience in a dynamic and mission-driven organization.
  • Fluency in a language other than English.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$104,691  to US$161,585 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location. 

*Please note that we are currently able to hire in the following countries: Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, India, Indonesia, Ireland, Israel, Italy, Kenya, Mexico, Netherlands, Nigeria, Peru, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, Uganda, United Kingdom, United States of America and Uruguay.  Our non-US employees are hired through a local third party Employer of Record (EOR). 

We periodically review this list to streamline to ensure alignment with our hiring requirements. 

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

U.S. Benefits & Perks

Applicant Privacy Policy

Wikimedia Foundation

What does the Wikimedia Foundation do?

What makes Wikipedia different from social media platforms?

Our Projects

Our Tech Stack

News from across the Wikimedia movement

Wikimedia Blog

Wikimedia 2030

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Wikimedia Foundation’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.