Application Support Engineer

New York, NY

**Looking for local candidates**

Want to work in technology in the financial industry?

Our client is in process of leading a Digital Transformation across our Americas Division as they continue to modernize our technology, focus on our data driven approach, grow and plan for the future. As a result of this expansion, they are seeking an Application Support Engineer.

About mthree:

mthree is the award winning talent and training partner for organizations across the globe. As tech innovation reshapes our world, the skills required to succeed evolve just as quickly. At mthree, we equip individuals and organizations with the skills needed to thrive now and in the future. We recruit professionals who are eager to fast-track their careers in technology or operations within prestigious global organizations.

We offer experienced professionals access to top roles with our clients which include tier one investment banks and other organizations across a range of industries, from insurance to healthcare to travel. Join us to work on groundbreaking technology projects, from international trading platforms to critical applications for our clients.

As an mthree employee, you'll receive full support, benefits, and the opportunity to transition into a permanent role with our client. From entry-level positions to leadership roles, we connect you to opportunities at the world’s largest companies.

Responsibilities:

  • This person will support applications, data pipelines and infrastructure for regulatory reports for derivative trades and collateral management (Rates, FX, Credit, Equity derivatives).
  • Monitor systems to ensure reports are produced on time accordingly to SLA and manage any disruptions and incidents.
  • Correspondingly manage interface with upstream data pipeline.
  • Support technical issues requiring in-depth debugging and expertise in production software applications.
  • Train users in need of assistance.
  • Perform tests on new application code and application maintenance. Deploy software upgrades to users.
  • Work with peers and other teams to provide 24x6 support coverage, manage incidents.
  • Communicate with business and Sr. management in the event of incidents. Perform stability analysis to reveal reoccurring issues and recommend solutions. Conduct periodic meetings of support staff to discuss incident patterns and identify new policies and procedures to improve utility or reliability of applications.

Role Objectives:

  • Ensure Regulatory Reports are delivered on time.
  • Improve stability of the Regulatory Reporting over time.
  • Maintain documentation, runbooks, incident records in compliance with Audit’s requirements.
  • Manage relations with corresponding vendors and external organization to ensure suitable monitoring and response from their end issues, manage the incident response to service outages. Analyze impact on regulatory.

Required Skills:

  • Bachelor’s degree, or its equivalent, in Information Technology, Computer Science, or related technical field
  • 2+ years of professional experience supporting regulatory reporting.
  • Experience working with e-trading vendors
  • Incident management and issue analysis to improve support procedures and methods.
  • Writing back-end queries (Mid-advanced level SQL), programming in python, Perl, PowerShell scripting languages to support, monitoring and proactively identify issue.
  • Experience in programming languages to enable real-time debugging of application issues and troubleshooting of code.
  • Working understanding of regulatory bodies, reports, derivative trades, asset classes, experience in financial industry.
  • Working with business and all the involved parties in the event of disruption, to ensure that service is restored in optimal manner.
  • Creating dashboard to monitor system components at a glace and generate stability reports.
  • The right to work without needing visa sponsorship.

At mthree, our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees.  We take great pride in celebrating the diversity of each individual who contributes to making mthree the company it is today and will be in the future. We value diversity both within mthree and with our partner companies, and we're proud to provide an environment where all our colleagues can flourish. That means promoting a strong culture of equality but, most importantly, inclusion.

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Diversity, Equity & Inclusion: 

At mthree, we embrace and uphold the principles of equal-opportunity employment. We firmly believe in treating every individual with fairness and respect, free from discrimination on the grounds of race, religion, ethnicity, sex, age, national origin, marital status, parental status, sexual orientation, gender identity, disability, different ability, neurodiversity, status as a veteran/member of the armed forces, or any other legally protected status.

Our unwavering commitment extends to fostering an inclusive environment that empowers qualified minorities and advancement within our organization. We continuously strive to improve and ensure that all applicants and employees have an equitable experience throughout their journey with us.

Together, let's create a workplace that celebrates diversity, encourages inclusivity, and champions equal opportunities for all. 

Submitting information is voluntary and your answers in this section will not impact your application through the recruitment process. All information is kept confidential and is collected solely to ensure we’re attracting a diverse population of applicants, to deliver our commitment to diversity.

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