Digital Media Producer

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

Our Digital Media Producer will be an integral part of our team at WillowTree. To help retain our deep culture of collaboration among ourselves, this role will maintain an in-office presence in a hybrid (Work From Near) capacity at our Charlottesville, VA location. 

The Opportunity

As a Digital Media Producer, you'll film and edit multimedia content for short- and long-form videos that may include docuseries episodes, demos/explainers, customer stories, case studies, webinars, thought leadership initiatives, internal company announcements, promotional social media videos, product marketing videos, recruiting/retention videos, corporate training and other enterprise-wide projects. You’ll work with our Global Brand & Creative Studio to atomize and repurpose this content as part of a full-funnel video strategy focused on brand awareness, audience engagement, and conversion across our YouTube, LinkedIn, website, and other emerging channels.

Responsibilities

• Edits audio and video projects—based on established scripts, screenplays, or outlines—working closely with commercial stakeholders, subject matter experts, directors, copywriters, graphic designers, illustrators, and animators to present a final product that matches a shared vision.
• Works closely with other Marketing teams across RevOps, Creative Services, Regional Events, and Talent Recruiting to produce and optimize cut-downs, excerpts, and other snippets of video for demand generation needs.
• Works with Directors/Producers to direct on-screen/on-air talent and occasionally facilitate filmed interviews or discussions. 
• Performs studio and field production set preparation, testing and strike
• Manages, maintains, and updates digital media software and physical media production equipment in our on-site studio
• Conducts various styles of production including: podcasts (video + audio production), webinars, multi-camera studio recordings, on-location/field productions, cinematic, documentary, employee training/learning/development, social media, and live event productions, among others
• Loads and organizes footage and maintains accurate records and project documentation/logs for video production projects
• Supports production at TELUS Digital’s Woolen Mills Innovation Center in Charlottesville, VA with occasional travel or remote producing, on-location with select clients and at other TELUS Digital locations both domestically (Columbus, Durham, Boston, etc.) and internationally (Canada, Central America, Europe, APAC, etc.)

Qualifications

• Experience with professional and prosumer cameras, lighting and audio equipment
• Experience with the pre-/post-/production process, best practices and video storytelling 
• Experience with color correction and motion graphics software preferred
• Familiarity with control rooms and lighting grids, electrical power and circuitry
• Software knowledge: production and post-production (Adobe Creative Suite), Microsoft suite office programs, cloud services for video sharing, tools for virtual meetings, emerging AI tooling for audio/video storytelling, etc.
• Working knowledge of social media platforms, video specifications and trends, especially in regards to leveraging YouTube as a search engine, community building platform, and lead generation channel
• Ability to learn new technology processes and techniques quickly
• Ability to work under tight and long-term deadlines while managing competing priorities
• Driven individual with sophisticated and creative visual sensibility and excellent organizational skills 
• Ability to work both independently and on a team with excellent teamwork skills, and able to cultivate strong interpersonal relationships on the team and around TELUS Digital
• Exhibits professionalism and decorum working with high profile guests and executives
• Work performed during production processes and equipment maintenance requires standing for long periods of time, bending, kneeling, walking, climbing, and carrying heavy objects. Lifting above and below waist up to 30 lbs.