Senior Talent Coordinator

Who We Are

WillowTree, a TELUS International Company, is an award-winning digital product consultancy driven by innovation and grounded in strategy and user-centric design. We create long-term partnerships with the world’s leading brands to build and design digital flagship products crucial to our clients’ business needs. We’re a global consultancy with a client list that includes the NBA, Capital One, Mastercard, Charles Schwab, PepsiCo, AB InBev, Marriott, Domino's, and many more. Ultimately we measure ourselves by the outcomes we achieve for our clients. 

In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT).  The combined company brings an unparalleled ability to deliver customer service solutions to our clients, including apps, websites, voice experiences, content moderation, AI annotation, and customer experience representatives.

Location and Flexibility

Our Senior Talent Recruiter is an integral part of our Employee Experience Team at WillowTree. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid three days a week capacity in our Charlottesville, VA office.

The Opportunity

We're seeking a Senior Talent Coordinator to enhance our global Talent Acquisition team. In this role, you'll orchestrate end-to-end hiring experiences from application to onboarding, working with candidates, hiring managers, and interviewers worldwide. Your focus will be on delivering exceptional candidate experiences, managing executive-level recruitment logistics, and optimizing talent operations.

Responsibilities

Interview Coordination & Logistics

• Manage complex virtual and on-site interview scheduling across global offices
• Coordinate with executive assistants, Travel, IT, and Facilities to ensure seamless interview experiences
• Organize comprehensive candidate experiences including office tours, agendas, lunches, conference rooms, and travel itineraries
• Maintain proactive communication with all stakeholders, handling last-minute schedule changes and special requests

Process Management & Improvement

• Oversee interview team capacity and readiness to meet hiring demand
• Manage referral programs and support recruitment velocity through talent mapping, sourcing, and various operational tasks
• Document processes and best practices in company Wiki 
• Develop and conduct training for TA team and interviewers on systems and interview best practices
• Analyze candidate feedback and metrics to enhance recruitment processes

Systems & Data Management

• Ensure data accuracy across ATS and HRIS platforms
• Maintain system hygiene and resolve technical issues
• Create and manage communication templates for candidates and interviewers
• Troubleshoot and resolve issues related to interview tools including access, video conferencing, calendar management, and more

Qualifications

• 3+ years in talent acquisition, recruitment coordination, or similar roles
• Expert calendar management and conflict resolution skills
• Strong organizational and prioritization abilities
• Excellent communication skills across all organizational levels
• Problem-solving mindset with attention to detail
• Proficiency in G-Suite
• Availability for in-office candidate interviews
• Demonstrated ability to handle ambiguity and change
• Strong written communication skills
• Can anticipate and get ahead of the needs, questions, and expectations of candidates and stakeholders to prevent chaos and confusion

Bonus Points

• Experience with ATS and scheduling software
• Analytics and reporting capabilities
• Global tech/digital product company background in TA Coordination or Operations

Why WillowTree?

We offer a place to be yourself.

Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion — a place where every Tree can thrive.

We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.

WillowTree upholds our core values in every aspect of our work. We promote safe and inclusive work environments and maintain a drug-free workplace. We celebrate our differences and provide equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it's important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.