Senior Product Designer

Who We Are

WillowTree, a TELUS Digital Company, is an award-winning digital product consultancy driven by innovation and grounded in strategy and user-centric design. We create long-term partnerships with the world’s leading brands to build and design digital flagship products crucial to our clients’ business needs. We’re a global consultancy with a client list that includes the NBA, Capital One, Mastercard, Charles Schwab, PepsiCo, AB InBev, Marriott, Domino's, and many more. Ultimately we measure ourselves by the outcomes we achieve for our clients. 

In January 2023, WillowTree was acquired by TELUS Digital (Symbol: TIXT).  The combined company brings an unparalleled ability to deliver customer service solutions to our clients, including apps, websites, voice experiences, content moderation, AI annotation, and customer experience representatives.

Location and Flexibility

The Senior Product Design role will be an integral part of WillowTree's hiring success. To help retain our deep culture of collaboration both among ourselves and our stakeholders, this role will maintain an in-office presence 3 days/week in a hybrid capacity from our Vancouver, BC office on Tuesdays, Wednesdays, and Thursdays.

The Opportunity

As a Senior Product Designer at WillowTree, you’ll lead design engagements for a variety of large and/or complex projects with minimal oversight. You’ll drive the design direction, and then make it happen!

Responsibilities

• Collaborate daily with a multidisciplinary team of Software Engineers, Researchers, Strategists, Creatives, and Project Managers
• Lead ideation sessions, workshops, demos, and presentations with clients on-site
• Establish design schedules, ensure final visual design concepts are on-brand, on-budget, and deliver on product strategy goals.
• Design products using all the tools in your toolbox—sketch, wireframe, design, prototype, animate—whatever is best to convey the ideal experience
• Prototype to communicate the “look” and “feel” of a project using Figma
• Collaborate with design peers to ensure designs are conceptually sound
• Ensure content strategy and design are aligned
• Build cohesive, lightweight, and purposeful design systems
• Continuously iterate your designs to stay current with mobile trends
• Give and receive design critique to help constantly refine and push our work
• Present your work to internal and external stakeholders, articulating the why of your design decisions
• Mentor new product designers and interns on visual and interaction design, problem-solving, client communication, and team interaction
• Push for and create inclusive, accessible design for all

Qualifications

• You’ve been designing digital products for 5-7+ years
• A portfolio that exemplifies strong visual design and a focus on defining the user experience
• You’ve proudly shipped and launched several products
• A strong understanding of typography, layout, color, and advanced design principles
• You’re a conceptual thinker who can translate customer needs, behaviors, and project requirements
• Experience effectively presenting and communicating your design decisions to clients and team members
• You’re knowledgeable of what’s possible on modern digital platforms in addition to an understanding of platform design standards (e.g. HIG, Material Design)
• Experience with (and an affinity for) Figma.
• You're empathetic to client needs and can help find solutions if problems arise
• A commitment to being a trusted mentor and thought leader

Why WillowTree?

We offer a place to be yourself.

Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion — a place where every Tree can thrive.

We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.

WillowTree celebrates our differences and provides equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it's important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.

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