Senior Director, Delivery (Telecom)

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

Our Senior Director, Delivery (Telecom), is an integral part of our team at TELUS Digital and our Telecom client. To help retain our deep culture of collaboration, this role will be based in Denver, CO, or St. Louis, MO. 

The Opportunity 

We’re looking for a seasoned delivery executive to lead a large, multi-tower telecom portfolio with a mix of capacity augmentation and project-based work (Application modernization, buyflow dev & ops, database ops, CPQ migration, QE, etc.). This role oversees a global delivery model across North America and India, driving execution excellence, shaping account growth, and strengthening executive relationships in a complex, politically nuanced client environment.

You’ll be evaluated on delivery outcomes, stakeholder alignment, client satisfaction, account growth, forecasting discipline, and portfolio profitability.

Key Responsibilities

• Strategic Delivery Leadership
  • Own end-to-end delivery across multiple workstreams, ensuring predictable execution, proactive risk management, and high-quality outcomes.
  • Navigate a long-tenured client environment with political awareness, relationship intelligence, and steady stakeholder orchestration.
  • Strengthen delivery maturity across engineering functions (CPQ, OMS, app modernization, AWS/GCP workloads, QE, database ops).
  • Partner with global delivery centers to optimize staffing, velocity, and cost structures.
• Client Engagement & Growth
  • Build trusted relationships with senior executives across Charter; lead QBRs and ongoing stakeholder sessions that influence roadmaps and investment priorities.
  • Position TELUS Digital as a strategic partner, bringing thought leadership in telecom system engineering, cloud (AWS/GCP), and digital modernization.
  • Identify whitespace, shape new demand, and collaborate with BD/practice leads to convert opportunities into revenue.
  • Ensure contract alignment, SOW clarity, and operational governance are fully adhered to.
• Practice & Business Building
  • Contribute to growth strategy alongside the practice leaders, aligning delivery capabilities to future market needs.
  • Drive innovation: new delivery patterns, automation, modernization accelerators, and best practices for large-scale telecom environments.
  • Support internal initiatives including interviewing, training, methodology development, and delivery playbook evolution.
• People Leadership
  • Lead, coach, and elevate a diverse, high-performing global team across onshore, nearshore, and offshore locations.
  • Provide clear direction through complex engagements; empower teams with real-time feedback and career development.
  • Build a culture of accountability, collaboration, and delivery excellence.

Competencies 

• 10+ years in telecom delivery leadership, managing multi-tower programs and engineering teams.
• Demonstrated success running large accounts ($30M+) with mixed delivery models (staff aug, agile projects, managed services).
• Deep experience with telecom systems engineering – including CPQ, order management, provisioning, billing, buyflow, and OSS/BSS flows.
• Hands-on familiarity with Netcracker, Amdocs, AWS for Telecom, and Google Cloud for Telecom.
• Knowledge of open-source engineering stacks and cloud-based modernization patterns.
• Strong command of reporting and operational tools (Tableau, Jira, etc.).
• Executive-grade communication – clear, concise, persuasive.
• Proven ability to navigate complex political environments and influence across long-standing stakeholder groups.
• Strong analytical thinking and financial acumen with a focus on forecast accuracy and profitability.
• Experience leading distributed teams across multiple geographies and cultures.
• Bachelor's degree or MBA in Engineering, Computer Science, or Business.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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