Director, Engineering (Marketing Services)

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

Our Directors of Engineering are integral parts of our Marketing Services team at WillowTree. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity [Tuesdays, Wednesdays, and Thursdays]. This role can be located in Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC. 

The Opportunity

As part of a team of directors, the Director of Engineering will help guide and implement strategy for Marketing Services and make a vital impact on the success of WillowTree’s engineering discipline, project teams, and clients. Through partnership with the directors of Design and Delivery, you’ll guide and coach teams to optimally deliver quality products to our clients while championing a culture of engagement, collaboration, and inclusion. You’ll apply your knowledge of software development, team leadership, client management, and product strategy to implement and continuously improve processes and outcomes.

Responsibilities 

• Provide technical and engineering leadership to WillowTree teammates to guide decisions, envision long-term strategy, and plan product roadmaps for clients
• Lead teams, individuals, and projects to successfully execute and deliver high-quality products that exceed the needs of our Fortune 500 clients and their users
• Build and maintain strong relationships with clients and contribute to business development (including estimations, proposals, and pitches) to acquire and grow future partnerships
• Coach project-level leadership to align and optimize technical, product, business, and team goals (i.e., finding the right amount of balance when priorities compete)
• Coach project leaders to successfully navigate challenges, minimize friction, and instill confidence in our clients through successful execution
• Simplify complexity and cut through noise to drive teams forward
• Serve as a point of leadership escalation for clients and teams
• Facilitate information sharing and collaboration across business units to solve problems, plan resources and allocation, and execute overarching organizational strategy and goals
• Conduct deep dives with teams starting new projects
• Assist teams during major launches, while cultivating an atmosphere of autonomy and innovation
• Contribute to hiring and retention activities, thought leadership, and estimation and allocation
• Lead, mentor, and manage a team of engineering managers, including professional development, career growth, performance management, retention, promotions, compensation decisions, reviews, coaching improvement plans, and more
• Build self-sufficient project teams leveraging skills and minimizing gaps, while balancing growth opportunities and client needs

Qualifications 

• Recent & significant experience with software development and delivery process, including solutions and challenges/risks across multiple technologies such as front-end web, backend services, and/or testing
• Significant experience leading teams to deliver large and complex software projects for Fortune 500 clients
• Comfortable working with multidisciplinary teams (e.g., design, strategy, analytics) to optimize the product and project goals
• Experience with developing large, complex enterprise ecosystems and the challenges/risks that legacy systems inject to development and delivery
• Deep understanding of project management best practices, including agile, scrum, kanban, and others as well as CI/CD
• Experience leading, managing, and mentoring diverse teams and individuals from all backgrounds with varying levels of experience
• Ability to simplify complex problems to identify root cause and communicate clear priorities to others
• Can effectively and empathetically communicate with teams and clients with differing goals and backgrounds
• Demonstrated experience building and navigating external clients and organizations in order to remove obstacles, barriers, and create a successful product and relationship
• Experience working with key client stakeholders to improve engineering and product processes for both the client’s teams and WillowTree team
• A broad approach to building user-centered products from analytics, research, design, data systems, etc
• Experience using data to advise product decisions
• Balances ROI with sophisticated product features

Bonus Points

• Management of global teams within multiple time zones 
• Experience within both Product and Services organizations
• Experience with multiple CMS technologies
• Experience with e-commerce platforms
• Experience and certification with Adobe Experience Cloud products

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.