Payroll Analyst II

Who We Are

WillowTree, a TELUS International Company, partners with the world’s leading brands to help them tackle their thorniest challenges - launching new digital products, delivering personalized marketing at scale, or harnessing the power of data and AI to transform their business. These mission-critical initiatives aren’t solved by a single discipline. Great digital is a team game - it requires seamlessly combining strategy, engineering, design, data science, marketing, and more. Other firms have bolted on these capabilities - as digital natives, we’ve built them into our teams from Day 1. The result? Top and bottom lines that grow alongside our client’s capabilities. Check out how we have impacted our clients' digital portfolios over the years.

In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT).  The combined company brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose - mobile apps, websites, voice skills, chatbots, email, service agents, or associates.

Location & Flexibility

This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of our offices OR in a Work From Anywhere, US (Remote) capacity.

The Opportunity 

The Payroll Analyst assists in the efficient operation of processing payroll. Performs duties related to payroll functions, including timely entering of payroll and payroll-related data in Workday, processes timely and accurate payrolls, compiles payroll statistics, completes payroll reporting requests, and maintains payroll control records, in accordance with Federal, State, and local laws.

Responsibilities 

• Review and processing of all payroll-related tickets in a timely manner while ensuring appropriate backup
  documentation, accuracy, and obtaining necessary approvals as required.
•  Accurately process payroll and meet all deadlines.
• Create EIB files and submit them for upload into the Workday system.
• Conduct audits of payroll data and balance file totals to payroll totals.
• Save all supporting documentation and balancing reports to the shared drive.
• During bi-weekly payroll transmission, review benefits premium deductions on file feeds prior to submission of
  payroll.
• Prepare, process, and track wage garnishments and child support orders.
• Maintain payroll operations by following policies and procedures; reporting needed changes.
• Maintain employee confidence and protect payroll operations by keeping information confidential.
• Review and process any authorized employment verification requests within 48 business hours of receipt.
• Verify that payroll deduction benefit amounts for each pay period are accurately deducted from the employee's
  paycheck.
• Other duties as requested by management.

Qualifications 

• 2-3 years of multi-state payroll processing experience in a large scale customer-facing organization.
• High School Diploma or GED required.
• Microsoft Excel/spreadsheet analysis experience required
• Hands-on experience with payroll software like ADP, Oracle, Workday, Ceridian, etc.
• Attention to detail and strong communication skills.
• Ability to exercise considerable discretion and judgement in handling the highest level of confidential information.
• Understanding of wage attachments such as garnishments, child support, levies, etc.
• Reliable and strong work ethic, professional appearance required.
• Ability to work both independently and in teams.
• Proactive, flexible, assertive, with a creative approach to problem solving.

Bonus Points

• FPC or CPP certification preferred.
• Associate’s degree in finance/accounting.
• Experience with Workday software.