New

Senior Software Engineering Manager

Boston, Massachusetts, United States; Charlottesville, Virginia, United States; Columbus, Ohio, United States; Durham, North Carolina, United States

Who We Are

WillowTree, a TELUS International Company, is an award-winning digital product consultancy driven by innovation and grounded in strategy and user-centric design. We create long-term partnerships with the world’s leading brands to build and design digital flagship products crucial to our clients’ business needs. We’re a global consultancy with a client list that includes the NBA, Capital One, Mastercard, Charles Schwab, PepsiCo, AB InBev, Marriott, Domino's, and many more. Ultimately we measure ourselves by the outcomes we achieve for our clients. 

In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT).  The combined company brings an unparalleled ability to deliver customer service solutions to our clients, including apps, websites, voice experiences, content moderation, AI annotation, and customer experience representatives.

Location and Flexibility

Our Software Engineering Managers are essential to WillowTree’s culture of collaboration. This role follows a hybrid model with in-office presence on Tuesdays, Wednesdays, and Thursdays at one of our WillowTree locations.

The Opportunity

As a Senior Software Engineering Manager, you’ll lead cross-functional teams (engineers, product, program management, etc.) to build exceptional digital products for our clients — while also guiding your team members in their personal and professional growth.

You’ll set the technical vision, drive adoption of modern engineering practices, and shape the solutions we deliver. Success in this role means leading energized, high-performing teams that deliver high-quality software and create lasting impact for our clients.

Qualifications

  • Demonstrated ability to set and drive technical vision, championing innovation and integrating emerging technologies to solve complex challenges.
  • 8+ years of professional engineering experience, with 4+ years leading multiple engineering teams or large functions.
  • Proven track record of building, scaling, and developing high-performing teams, including succession planning and coaching other engineering leaders.
  • Expertise in modern software delivery practices (CI/CD, Agile, DevOps), with experience scaling these methodologies across teams.
  • Strong ability to build trust and psychological safety, navigate complex interpersonal dynamics, and handle difficult conversations with long-term impact in mind.
  • Experience owning end-to-end delivery of large-scale digital products or platforms, with a focus on scalability, security, maintainability, and architectural excellence.
  • Skilled at translating complex technical and business challenges into actionable strategies and aligning cross-functional teams and executives to a shared vision.
  • Experience in a client services or agency environment.
  • Background in interviewing, hiring, and consulting teams on best practices.

Bonus Points

  • Experience as a Project Manager, Product Manager, or Scrum Master in a leading consultancy or agency.
  • Proven ability to guide clients in adopting modern engineering or agile delivery practices.
  • Relevant certifications (CSM, CSPO, PMP, SA, SPC, etc.).
  • Experience in account planning and growth activities.

You’ll Love This Job If You…

  • Thrive on collaborating with both clients and teams to deliver software in an agile environment.
  • See products as part of a larger ecosystem of development, testing, and deployment tools.
  • Take pride in your work and honor your commitments.
  • Value opportunities to immerse yourself deeply in challenging, rewarding work.
  • Celebrate differences and thrive in inclusive environments where everyone’s unique contributions are valued.
  • Appreciate a feedback culture that supports personal and professional growth.

Why WillowTree?

We offer a place to be yourself.

 Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion — a place where every Tree can thrive.

 WillowTree celebrates our differences and provides equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits: 

  • Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
  • Life & Disability Insurance
  • 401K matching
  • Flexible paid time off & paid company holidays
  • Parental Leave
  • Employee Share Purchase Plan
  • Employee Assistance Program (EAP)
  • And more!

*Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends.  To drive ongoing pay equity for team members, WillowTree conducts regular compensation audits.

USA Pay Range

$160,000 - $192,000 USD

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