Knowledge Management (KM) Automation Specialist

At Wilson Elser, we are redefining what it means to work at a national law firm. With more than 1,400 attorneys across 46 offices nationwide, we are recognized among the top 100 law firms by The American Lawyer and ranked #30 in the National Law Journal’s survey of the nation’s largest law firms.

Our continued success is built on a culture of collaboration, innovation, client service, and mutual respect. We are committed to fostering an environment where employees are empowered to grow their careers, contribute meaningfully, and thrive professionally.

Wilson Elser is seeking a KM Automation Specialist to design, develop, and implement document and workflow automation solutions for our attorneys and firm personnel. Reporting to the Senior Manager, Knowledge Management Solutions, this position will use low-code/no-code platforms and document automation tools to streamline legal and business processes across the firm.

The Specialist will work closely with Practice Teams, Client Services Teams, business/administrative teams, and KM colleagues to identify automation opportunities and deliver practical solutions that support the department's mission and vision and the firm's business goals.

Responsibilities

• Work with stakeholders to understand their pain points and priorities, and review existing processes to find opportunities for document generation and workflow automation across Practice Teams, Client Services Teams, and business/administrative departments.
• Design, build, and maintain document automation solutions using Avvoka or similar platform. Partner with attorneys and subject matter experts to identify high-value templates and ensure accuracy, consistency, and compliance with firm standards.
• Develop workflow automations using low-code/no-code tools such as Bryter and Microsoft Power Platform to streamline repetitive tasks and reduce manual effort across legal and business processes.
• Lead automation projects from discovery and requirements gathering through deployment and ongoing maintenance. Ensure solutions are user-friendly, scalable, and aligned with firm security, compliance, and data privacy standards.
• Advance the firm's AI and automation goals by identifying ways to integrate generative AI capabilities, such as Harvey AI features, into document and workflow automations, and serve as a resource for effective prompt engineering.
• Create training materials and user guides that encourage adoption of automation solutions, and lead training efforts to support users during and after launch.
• Document each solution, including technical specifications and process maps. Track usage metrics and key performance indicators (KPIs) to measure effectiveness and guide future enhancements.
• Promote a culture of knowledge management and innovation, and encourage use of KM solutions and best practices across the firm.
• Provide guidance and support to firm attorneys and employees on document and workflow automation initiatives and best practices.
• Work with other departments and KM colleagues to deliver solutions that improve the experience of attorneys, legal support staff, and business services personnel.
• Stay current on knowledge management, legal technology, and law firm business trends, as well as developments in automation tools and platforms, and share relevant information within the firm.

Qualifications

To perform the job successfully, an individual should demonstrate a high level of competency and knowledge of best practices in each of these areas:

• Hands-on experience building automations using low-code/no-code platforms, including Bryter, Microsoft Power Platform, and similar tools.
• Experience with document automation platforms, such as Avvoka, HotDocs, Contract Express, or similar solutions.
• Strong understanding of legal workflows, document types, and business processes in law firms.
• Ability to build relationships and work collaboratively with internal clients across Practice Teams, Client Services Teams, and departments.
• Familiarity with design thinking and the ability to empathize and engage with attorneys, view processes and service delivery through a business lens, and translate requirements into practical automation solutions.
• Strong project management and critical thinking skills, with a focus on delivering practical, high-value solutions.
• Excellent communication and interpersonal skills, including the ability to explain technical concepts to non-technical audiences.
• Experience with prompt engineering and identifying generative AI use cases.
• Advanced knowledge of relevant technology systems and applications used in law firms and/or legal departments, such as:
  • SharePoint Online
  • Microsoft 365 and Power Platform (Power Automate, Power Apps, Power BI)
  • iManage Cloud

Experience and Education

The ideal candidate will have at least 3 years of experience in automation design and development in a law firm or professional services setting. Candidates with direct experience building document and workflow automations in a legal environment are strongly preferred.

Bachelor's degree or equivalent experience is required. An advanced degree or certification in a relevant field (e.g., legal technology, information systems, business administration) is a plus.

Why Should You Apply? 

• Benefits: Outstanding benefits package, including 401k match and generous PTO plan
• Career Growth: Ample opportunities for professional development and advancement
• Employee Perks: Access to corporate discount plans and other benefits

Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.

Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity.  It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law. 

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California Residents may review our CCPA notice for applicants and employees here.

Wilson Elser participates in the federal E-Verify program. With respect to all new hires, we provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization.

Please review the official posters for detailed information regarding your rights and protections

• Download the E-Verify Participation Poster (English & Spanish)

• Download the Right to Work Poster (English & Spanish)

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