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Portfolio Management & Construction Loan Administrator

Chicago, IL

About Us
Windsor Advantage, an affiliate of Capital Bank N.A., is one of the nation's leading Lender Service Providers (LSP). Windsor Advantage provides banks, credit unions and CDFIs with a comprehensive outsourced SBA 7(a) and USDA lending platform without the need to hire staff or incurring capital expenditures. Since 2010, Windsor has processed more than $4.5 billion in government guaranteed loans and currently services a portfolio for over 100 lenders nationwide.

With more than 150 years of cumulative SBA lending experience, cutting edge technology, rigid controls and consistent processes, Windsor is uniquely qualified to assist any size lender with implementing a thoughtful and profitable government guaranteed lending initiative.

Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services primarily to clients in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states.

Position Purpose

The Portfolio Management & Construction Loan Administrator Associate is responsible for providing quality customer service while servicing loans.  This position will influence communication with clients, borrowers, government entities and other third parties (e.g., insurance agents, attorneys, CPA’s etc.), exercising discretion and judgement for the necessary decisions associated with the essential duties of the position, understanding, application and adherence to SBA SOP/Internal policies and procedures and participating in and contributing to weekly departmental and pipeline meetings. Additional Functions include but are not limited to, managing SBA Relationships, evaluation and identification departmental/company risk, drive strategic discussions and implement for maximize departmental efficiencies.

Position Responsibilities

  • Perform portfolio management activities and complete government correspondence.
  • Facilitate loan disbursement communications and next steps with lender clients and borrowers and complete government correspondence.
  • Review draw requests and pay applications across the Multi-Draw portfolio for SBA and project compliance.
  • Exhibit a detailed understanding, application and adherence to portfolio management policies and procedures.
  • Keep complete, accurate and auditable electronic supporting documentation packages for all functions that performed.
  • Effectively manage portfolio relationships primarily with banks and associated parties.
  • Properly track all loan disbursements and balances across the Multi-Draw portfolio, reconciling and correcting any discrepancies weekly.
  • Maintain bi-weekly correspondence on every loan.
  • Diligently monitor each loan’s budget vs. actual expenses to ensure correct SBA Authorized Use of Proceeds
  • Work effectively to manage timelines for timely completion of tasks.
  • Understanding of all SBA SOP and associated forms/packages.
  • Draft and Issue Demand Letters on delinquent loans.
  • Prepare timely and compliant disbursement packages to lenders.
  • Submission of Secondary Market Repurchase for loans entering liquidation
  • Guide discussions with Lenders regarding options such as Workout Agreements, Forbearance Agreements, Deed-in-Lieu Agreements.
  • Order any necessary third-party reports and effectively manage third party vendors
  • Work with lender to interface directly with SBA Servicing Center staff
  • Special projects as assigned by a supervisor or any member of senior management.
  • Adhere specifically to all Company policies and procedures, Federal and State regulations, and laws.
  • Complete online and other regulatory compliance training by the specified due dates.
  • Open cases/tickets with vendors and suppliers as needed.
  • Perform other duties as required.

Minimum Education & Experience

  • Bachelor’s degree or equivalent related experience.
  • 1+ years of related experience in administration, finance, or similar industry.
  • Experience managing multiple tasks while delivering highest levels of customer service with minimal supervision. 
  • SBA and/or commercial loan experience preferred.

Technical Knowledge and Skills

  • Detailed understanding, application and adherence to portfolio management & construction loan policies and procedures.
  • Banking/Lending Industry specific knowledge based on experience level preferred.
  • Proficiency in MS Office Suite. 
  • Must be detail oriented, have effective communication skills, be proactive and big picture thinking. 
  • Must demonstrate resourcefulness, strong organization, and meticulous attention to detail, coupled with excellent multitasking abilities and effective prioritization skills.
  • Must possess excellent customer service skills.
  • Advanced Excel skills

Compensation

  • Base Salary Range: $52,000 - $75,000 annually. Final determination of where you are at in the salary range is based on numerous factors such as geographical location, relevant experience, skill set, education, and ability to meet qualifications within the job description. 
  • Additional Compensation: This role will include a yearly annual target bonus based on individual performance.

Working Arrangements

  • This is a hybrid role expected to work in office Monday, Wednesday, and Thursday. You will be able to work remotely on Tuesday and Friday– Chicago Office 

Why Join Us?

  • Join a growing company with a culture that fosters an entrepreneurial spirit
  • Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more? 
  • Company Contributions to your 401k - Regardless of your contribution
  • Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
  • Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities 

 

Supporting Businesses. Helping People. Strengthening Communities. 
Windsor Advantage LLC is an E-Verify, Affirmative Action and Equal Opportunity Employer.

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