Back to jobs

Service Area Manager

Odessa, Texas, United States

Job Summary:

The Service Area Manager (SAM) reports to the Regional Operations Director (ROD).  The SAM establishes a market, including supporting growth by making relationships with clients to serve children and youth within the community.  The SAM manages a team of Qualified Mental Health Professionals and support staff to ensure the quality of care and services to the population served is clinically appropriate, timely and effective.  The SAM may also operate the day to day activities of the service area, with a span of control.

The SAM has supervision responsibilities.   The SAM may support other activities, including compliance and quality monitoring. The SAM provides guidance and support to assessing and improving the clients’ experience.

The SAM maintains a strong working relationship with all members of the Operations Leadership Team (OLT).  Additionally, the SAM will facilitate the completion of documentation and provision of other administrative client information to complete billing.  The SAM role works collaboratively with the clinical operations team.

Essential Functions:
Operations

Market Service Area support to the Leadership

  • Provides support through analysis and reporting staff vacancies within each market
  • Seek to establish rapport with all clinical and administrative staff, clients, and referral sources
  • Provides weekly reporting to the ROD 
  • Manages problem solving and facility and supply issues/concerns 
  • Takes necessary actions to manage any other operational duties as assigned
  • Ensures compliance with staffing ratios and promotes efficient client scheduling

Team Support

  • Plans and supports all levels of staff and management involvement in the operations
  • Supports the recruitment and retention plan for the region with Recruiter and Regional Operations Director (ROD)
  • Reports on activities and client-based outcomes that are based on operations
  • Works collaboratively with peers in assessing performance and feedback for the various markets
  • Promotes staff development and retention for market management using provided tools and resources 
  • Monitors staff education and training progress as necessary
  • Promotes teamwork by empathic listening and effective communication.  Provides advice and assistance to all staff members in a positive, courteous, and cooperative manner
  • Contributes to Winners Circle being an employer of choice by responding to employees’ requests in a timely manner

Financial Performance

  • Ensures established financial targets are met
  • Works with ROD to support vendor contracts
  • Monitors  the use of company guidelines for staffing ratios/patient scheduling
  • Identifies opportunities for cost savings in labor and supplies

 

Regulatory Compliance & Oversight

  • Ensures that markets operate in compliance with all State and Federal regulations, especially Medicaid per each state Winners Circle coordinates behavioral health services for its clients.
  • Ensures centers compliance by submitting accurate data and other information to internal billing and to external governing agencies in a timely manner
  • Supports and contributes to the standardization of Winners Circle’s Policies & Procedures (P&Ps)

Results/Outcomes

  • Maintains staff retention at or above 50%
  • NPS for clients is > 85
  • Achieves EBITDA goal for the market

Client Care

  • Coaches center management in the delivery of safe and effective patient care
  • Ensures documentation and medical records practices are followed according to Winners Circle policy

Customer Service/Client Experience

  • Support clients’ experience with surveys and action plans to improve experience
  • Routinely calls on clients, guardians and referral sources to promote customer satisfaction
  • Work with all aspects of Client Experience:
    • Clinician/client relationship
    • Client involvement/knowledge
    • Perception of staff awareness and compassion
  • Monitors and evaluates employee and provider satisfaction
  • Directs customer service standards and practices
  • Ensures compliance with oversight and regulatory needs of the provider
  • Responsible for driving the Winners Circle culture through values and customer service standards
  • Accountable for outstanding customer service to all external and internal customers
  • Develops and maintains effective relationships through effective and timely communication
  • Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner

Business Area Relationships

Strategic Planning

  • Understands and drives organic growth within a geographic area
  • Communicates market share trends and growth opportunities to Business Development
  • Monitors capacity and makes recommendations on enhancing capacity
  • Establishes relationships with key stakeholders in region (referring agencies, pediatricians and other clinicians, other clinical leaders.
  • Investigates innovative practices to differentiate Winners Circle from competitors in partnership with peers and ROD
  • Attends local community events and promotes awareness of clinic model of Winners Circle

Home Office Direction

Involvement with headquarters 

  • Participates in head quarter initiatives and projects as needed
  • Assumes a leadership role in long-term director initiatives as directed
  • Participates in projects as assigned by the Regional Operations Director

The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.  All employees must work in accordance with Winners Circle’s Mission, Vision, and Values.  Employees must abide by all Winners Circle’s standards of client care, clients’ rights and ethical treatment, and adhere to safety and quality programs.

Minimum Education & Experience:

  • Bachelor’s degree required; a concentration in Business, Finance or Healthcare preferred, master’s degree preferred 
  • Five (5) years of healthcare management or supervisory experience, preferred in Behavioral Health
  • Any combination of education and experience that would likely provide the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifying. 

Minimum Knowledge, Skills & Abilities:

  • Ability to read, write, speak, understand and satisfactorily communicate in English 
  • Demonstrated practice of continuous improvement
  • Demonstrated leadership and management competencies and skills including financial competence, operational excellence, exceptional communication and customer service 
  • Excellent team-building, performance management and decision making skills
  • Basic computer skills (MS Outlook, Word, Power Point, Excel, etc.)
  • Able to travel frequently

Create a Job Alert

Interested in building your career at Winners Circle Group of Texas? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Winners Circle Group of Texas’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.