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Client Care Manager
Witherite Law Group (WLG) is a personal injury law firm specializing in motor vehicle accidents. Our vision is to improve the life of each person we serve. Whether it is for our employees, our clients, or our community, WLG puts people first, provides unmatched expertise, and displays integrity in every situation.
Our attorneys and staff are committed to helping injured clients get the care and service they deserve. We take care of the complex legal work so that our clients can focus on recovery and getting their lives back. We are determined to help our clients get the settlement they deserve, and we will be by our client’s side every step of the way.
This firm is a Top 100 Places to Work recipient and a National Top Workplace honoree. We are proud of these achievements and honored to be among this prestigious list of companies. Our culture is special. But you can’t just take our word for it...apply today and join the WLG family.
Position Summary:
The Client Care Manager at Witherite Law Group is responsible for leading and mentoring a team of Client Care Coordinators to ensure excellent client service and efficient case management. This role involves overseeing the coordination of client inquiries, scheduling, and case updates, while addressing escalated client concerns in a professional and timely manner. The Manager will collaborate with attorneys and other departments to ensure smooth communication and coordination between clients and the litigation team. Additionally, the position requires training new employees, managing client care knowledge, and maintaining accurate records of client interactions and case progress.
Key Responsibilities:
- Manage and mentor a team of Client Care Coordinators to ensure timely and efficient handling of client inquiries, scheduling, and case updates.
- Serve as the point of contact for escalated client issues, ensuring they are resolved in a professional and timely manner.
- Review FileVine tasks daily to determine what client appointments need to be made. Triage based on urgency.
- Educates new employees in New Hire Orientation and New Hire Training on a variety of appropriate medical knowledge areas
- Assesses department needs to determine client care knowledge training requirements
- Collaborate with attorneys and other departments to ensure smooth coordination between clients and the litigation team.
- Maintain accurate records of client interactions, case progress, and service feedback.
- Attend transition huddles with pre-litigation and litigation teams and verify treatment status and verify records received vs needed
Qualifications
- Associate degree required; Bachelor's degree preferred
- Medical Records review experience desired
- Able to work under pressure and adhere to deadlines
- Perform other duties and responsibilities as requested by leadership
- Law firm experience a plus
Physical Requirements:
- Office environment with normal business hours necessary to satisfactorily perform job functions.
- Stand/Sit – Must be able to remain in a stationary position up to 50% of the time.
- Walk – This position needs to occasionally move about inside the office to access file cabinets, meeting rooms, office machinery, etc.
- Use of hands/fingers to handle or feel – constantly operates a computer and other office machinery such as a copy machine/printer.
- Climbs stairs – May occasionally ascends/descends the stairs to get to other floors, cafeteria and parking area.
- Carry weight/lift - Occasionally moves supplies weighing up to 10 pounds for various presentation and event needs.
Benefits and Perks
- Medical, dental, vision
- Company paid Life and AD&D Insurance
- Company Paid STD (with no waiting period) and LTD Insurance
- Option to purchase additional Life and AD&D Insurance
- Voluntary Critical Illness, Accident, and Hospital Indemnity Coverage
- 401(k) with company contributions
- Paid Time Off
- 10 Company Holidays
- Tuition Reimbursement
Please note that this job description is intended to outline the primary duties of the role and is not intended to be an exhaustive list. The job description is subject to change with or without prior notice, and that a reasonable accommodation may be requested to perform the essential functions of the job.
WLG and its affiliated companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
WLG and its affiliated companies participate in E-Verify. For additional information please review the E-Verify Participation Poster and Right to Work Poster from the Department of Homeland Security.
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