Director of HR Operations

Witherite Law Group (WLG) is a personal injury law firm specializing in motor vehicle accidents. Our vision is to improve the life of each person we serve. Whether it is for our employees, our clients, or our community, WLG puts people first, provides unmatched expertise, and displays integrity in every situation.  

Our attorneys and staff are committed to helping injured clients get the care and service they deserve. We take care of the complex legal work so that our clients can focus on recovery and getting their lives back. We are determined to help our clients get the settlement they deserve, and we will be by our client’s side every step of the way.  

This firm is a Top 100 Places to Work recipient and a National Top Workplace honoree. We are proud of these achievements and honored to be among this prestigious list of companies. Our culture is special. But you can’t just take our word for it...apply today and join the WLG family.  

Position Summary: The Director of HR Operations is responsible for leading the firm’s HR service delivery, ensuring consistent, compliant, and high-quality execution of HR processes across all offices. This role provides direct leadership to the HR Business Partner team and oversight of payroll operations, driving excellence in employee experience, operational efficiency, and policy adherence. 

The Director partners closely with firm leadership and the HR executive team to align HR operations with strategic business objectives and to build a culture of accountability, service, and continuous improvement. 

Key Responsibilities: 

• Provide strategic and operational leadership to the HR Business Partner team, ensuring consistent and proactive support across all business units and locations. 
• Oversee the payroll function, ensuring timely and accurate processing, compliance with wage and hour laws, and coordination with Accounting. 
• Develop, document, and refine HR operational processes including onboarding, offboarding, employee status changes, leave management, and policy application. 
• Ensure firmwide compliance with federal, state, and local employment regulations, including auditing, reporting, and record retention requirements. 
• Serve as an escalation point for complex employee relations and performance management issues, partnering with leaders to resolve matters with fairness and consistency. 
• Partner with the CHRO on workforce planning, organizational design, and policy development to support evolving firm needs. 
• Implement operational metrics to monitor HR service quality, payroll accuracy, and employee experience. 
• Drive process improvement initiatives that enhance accuracy, efficiency, and consistency across the HR function. 
• Build strong partnerships with HR leaders to ensure seamless HR service delivery. 
• Represent HR Operations in leadership strategy, contributing operational insight to firm-wide initiatives and strategic planning. 

Qualifications 

• Master’s degree required in Human Resources Management, Business Administration, Organizational Development, or a related field. 
• Professional certification (SHRM-SCP, SPHR, or equivalent) required. 
• 10+ years of progressive HR experience, including at least 5 years in a leadership role overseeing HR operations, payroll, or HR Business Partner functions. 
• Demonstrated success managing HR teams in multi-office or professional services environments. 
• Advanced understanding of employment laws, payroll processes, and HR compliance requirements. 
• Exceptional communication, relationship-building, and stakeholder management skills. 
• Proven ability to lead through change, streamline operations, and elevate HR service standards. 

Physical Requirements:  

• Office environment with normal business hours necessary to satisfactorily perform job functions.   
• Stationary Position – Must be able to remain in a stationary position up to 50% of the time.  
• Move or Traverse – This position needs to occasionally move about inside the office to access file cabinets, meeting rooms, office machinery, etc.  May occasionally ascends/descends the stairs to get to other floors, cafeteria and parking area.
• Dexterity – constantly operates a computer and other office machinery such as a copy machine/printer.  
• Move, Transport, Position, Put, Install, Remove - Occasionally moves supplies weighing up to 10 pounds for various presentation and event needs. 
• Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information - The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess - The ability to observe details at close range (within a few feet of the observer).

Benefits and Perks:

• Medical, dental, vision
• Company paid Life and AD&D Insurance
• Company Paid STD (with no waiting period) and LTD Insurance
• Option to purchase additional Life and AD&D Insurance
• Voluntary Critical Illness, Accident, and Hospital Indemnity Coverage
• 401(k) with company contributions
• Paid Time Off
• 10 Company Holidays 
• Tuition Reimbursement

Please note that this job description is intended to outline the primary duties of the role and is not intended to be an exhaustive list. The job description is subject to change with or without prior notice, and that a reasonable accommodation may be requested to perform the essential functions of the job. 

WLG and its affiliated companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

WLG and its affiliated companies participate in E-Verify. For additional information please review the E-Verify Participation Poster and Right to Work Poster from the Department of Homeland Security.