.png?1727979445){kind=logo}
Referrals Manager
Witherite Law Group (WLG) is a personal injury law firm specializing in motor vehicle accidents. Our vision is to improve the life of each person we serve. Whether it is for our employees, our clients, or our community, WLG puts people first, provides unmatched expertise, and displays integrity in every situation.
Our attorneys and staff are committed to helping injured clients get the care and service they deserve. We take care of the complex legal work so that our clients can focus on recovery and getting their lives back. We are determined to help our clients get the settlement they deserve, and we will be by our client’s side every step of the way.
This firm is a Top 100 Places to Work recipient and a National Top Workplace honoree. We are proud of these achievements and honored to be among this prestigious list of companies. Our culture is special. But you can’t just take our word for it...apply today and join the WLG family.
Position Summary: The Referrals Manager serves as a key leader responsible for overseeing the performance and day-to-day operations of the referral function, ensuring a seamless and efficient experience from intake through resolution. This role drives accountability through data, promotes continuous improvement in processes, and supports the development of team members through hands-on leadership and coaching. By building strong relationships with internal teams and external partners, the Referrals Manager helps maintain high service standards, optimize workflow, and contribute to overall organizational
Key Responsibilities:
Management of the Referral Department
- Oversee referral processing, tracking, and follow-up
- Ensure the department is operating efficiently and effectively via defined KPIs and metrics
- Provide daily/weekly coaching, clarity, and support to team members
- Monitor workload and provide recommendations on adjusted assignments to maintain efficiency
- Review files for accuracy and compliance
- Maintain Standard Operating Procedures (SOPs) and workflow documentation
- Make recommendations on process improvement
- Track referral volume, turnaround times, and team performance
- Communicate professionally with referral firms and maintain strong partnerships
- Participate in interviewing and making hiring recommendations
- Display professionalism at a high level through physical appearance and attitude
- Upkeep of continuous training cycle and development of all team members
- Perform other duties as assigned.
Monitor employees
- Ensure Case Referral Associates are completing scope of work
- Monitor Timecards for Case Referral Associates
Reporting
- Report on progress of department
- Report on number of outbound referrals and turnaround times
- Report on resolutions of Referral Cases
Work Experience Requirements:
- Must have a minimum of 2 years previous personal injury experience
- Excellent organizational skills with outstanding attention to detail
- Strong knowledge of MS Office, Outlook, Adobe and the ability to quickly learn case management software – Filevine and Lead Docket.
- Ability to lead through influence and coaching
- Comfortable managing competing priorities
Education Requirements:
- High school diploma or GED equivalent
Physical Requirements:
- Office environment with normal business hours necessary to satisfactorily perform job functions.
- Stationary Position – Must be able to remain in a stationary position up to 50% of the time.
- Move or Traverse – This position needs to occasionally move about inside the office to access file cabinets, meeting rooms, office machinery, etc. May occasionally ascends/descends the stairs to get to other floors, cafeteria and parking area.
- Dexterity – constantly operates a computer and other office machinery such as a copy machine/printer.
- Move, Transport, Position, Put, Install, Remove - Occasionally moves supplies weighing up to 10 pounds for various presentation and event needs.
- Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information - The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
- Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess - The ability to observe details at close range (within a few feet of the observer).
Benefits and Perks:
- Medical, dental, vision
- Company paid Life and AD&D Insurance
- Company Paid STD (with no waiting period) and LTD Insurance
- Option to purchase additional Life and AD&D Insurance
- Voluntary Critical Illness, Accident, and Hospital Indemnity Coverage
- 401(k) with company contributions
- Paid Time Off
- 10 Company Holidays
- Tuition Reimbursement
Please note that this job description is intended to outline the primary duties of the role and is not intended to be an exhaustive list. The job description is subject to change with or without prior notice, and that a reasonable accommodation may be requested to perform the essential functions of the job.
WLG and its affiliated companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
WLG and its affiliated companies participate in E-Verify. For additional information please review the E-Verify Participation Poster and Right to Work Poster from the Department of Homeland Security.
Create a Job Alert
Interested in building your career at Witherite Law Group? Get future opportunities sent straight to your email.
Apply for this job
*
indicates a required field