Workplace Services Coordinator

Witherite Law Group (WLG) is a personal injury law firm specializing in motor vehicle accidents. Our vision is to improve the life of each person we serve. Whether it is for our employees, our clients, or our community, WLG puts people first, provides unmatched expertise, and displays integrity in every situation.  

Our attorneys and staff are committed to helping injured clients get the care and service they deserve. We take care of the complex legal work so that our clients can focus on recovery and getting their lives back. We are determined to help our clients get the settlement they deserve, and we will be by our client’s side every step of the way.  

This firm is a Top 100 Places to Work recipient and a National Top Workplace honoree. We are proud of these achievements and honored to be among this prestigious list of companies. Our culture is special. But you can’t just take our word for it...apply today and join the WLG family.  

Position Summary: The Workplace Services Coordinator is responsible for delivering a high-quality workplace experience by serving a diverse role that entails managing office service operations, serving as the primary backup first impressions (front desk) representative, and assisting mail services in a multisite courier role. This role plays a critical part in creating a welcoming environment, ensuring smooth daily operations, and supporting employees, visitors, and leadership with professionalism and efficiency.

Key Responsibilities: 

Office Services

• Manage day-to-day office operations to ensure a clean, safe, and fully functional workplace.
• Coordinate with vendors and service providers (cleaning, maintenance, supplies, etc.).
• Monitor and maintain inventory of office supplies, kitchen items, and workplace amenities.
• Support internal meetings, events, and conference room setup/logistics.
• Ensure compliance with workplace policies, procedures, and safety standards.
• Assist with space planning, moves, and office reconfigurations as needed.

Front Desk / First Impressions

• Serve as the primary point of contact for visitors, providing a professional and welcoming first impression.
• Manage front desk operations including visitor check-in, badge issuance, and security protocols.
• Answer and route incoming calls, emails, and inquiries in a timely and courteous manner.
• Maintain a polished reception area and ensure a positive guest experience.
• Coordinate visitor logistics, including meeting coordination and hospitality services.
• Support employee engagement by fostering a friendly and customer-focused environment.

Mail & Courier Services

• Manage all incoming and outgoing mail, packages, and courier deliveries.
• Track and distribute packages to employees in a timely manner.
• Coordinate with mail services to act as primary courier for pickups and deliveries of client specific checks.
• Safely operate WLG vehicles to deliver incoming and outgoing client checks.

Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 2+ years of experience in office services, front desk, workplace services, or related role.
• Strong customer service and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office (Outlook, Teams, Word, Excel).
• Ability to work independently and handle multiple priorities in a fast-paced environment.
• Professional demeanor with strong communication skills.

Preferred Skills:

• Experience in facilities or workplace management.
• Familiarity with visitor management or ticketing systems.
• Vendor coordination and contract support experience.
• Ability to handle confidential information with discretion.

Work Environment

• On-site role requiring regular interaction with employees, visitors, and vendors.
• May require standing for extended periods, light cleaning and occasional lifting of packages.

Success Measures

• Positive visitor and employee experience.
• Efficient and accurate mail and courier operations.
• Smooth daily office services with minimal disruption.
• High level of professionalism and responsiveness.

Physical Requirements:  

• Office environment with normal business hours necessary to satisfactorily perform job functions.   
• Stationary Position – Must be able to remain in a stationary position up to 50% of the time.  
• Move or Traverse – This position needs to occasionally move about inside the office to access file cabinets, meeting rooms, office machinery, etc.  May occasionally ascends/descends the stairs to get to other floors, cafeteria and parking area.
• Dexterity – constantly operates a computer and other office machinery such as a copy machine/printer.  
• Move, Transport, Position, Put, Install, Remove - Occasionally moves supplies weighing up to 10 pounds for various presentation and event needs. 
• Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information - The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess - The ability to observe details at close range (within a few feet of the observer).

Benefits and Perks:

• Medical, dental, vision
• Company paid Life and AD&D Insurance
• Company Paid STD (with no waiting period) and LTD Insurance
• Option to purchase additional Life and AD&D Insurance
• Voluntary Critical Illness, Accident, and Hospital Indemnity Coverage
• 401(k) with company contributions
• Paid Time Off
• 10 Company Holidays 
• Tuition Reimbursement

Please note that this job description is intended to outline the primary duties of the role and is not intended to be an exhaustive list. The job description is subject to change with or without prior notice, and that a reasonable accommodation may be requested to perform the essential functions of the job. 

WLG and its affiliated companies provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

WLG and its affiliated companies participate in E-Verify. For additional information please review the E-Verify Participation Poster and Right to Work Poster from the Department of Homeland Security.