Data Collection Specialist

Description

• Administer copier data collection application by providing daily monitoring of application to ensure information accuracy, reporting consistency and functionality.
• Resolve all copier data collection application issues including reinstalling or configuring as required.
• Answer client calls, emails and all correspondence in an appropriate and timely manner and determine problem severity to establish priorities.
• Accurately and promptly log client problem information and create a service call using company provided technology.
• Troubleshoot systems and applications to identify proper resources to assign for resolution.
• Assign service requests to available Copier Service Technicians and/or route calls to the appropriate personnel.
• Provide prompt communications to clients (internal and external) on detailed status information and estimated resolution times for issues.
• Verify and maintain client contact and database information.
• Develop and support best practices and operational procedures to create efficiencies.
• Maintain client documentation.
• Assume ownership of Client Service Request from initial contact to completion.
• Maintain call center expectations.
• Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.
• Attend required company and department meetings.
• Perform other related duties as assigned.

Requirements

• Proficiency with business collaboration tools including MS Office applications, Outlook and company specific programs.
• Solid customer service abilities including telephone skills.
• Superior communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization.
• Ability to prioritize responsibilities and to operate with changing priorities.
• Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Work well in group problem solving situations.
• Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality. 
• Excellent follow through to see tasks through completion. 
• Function collaboratively as part of a fast-paced, client orientated team.
• Self-starter with the ability to perform independently with little or no supervision.

About WiZiX:

WiZiX Technology Group, Inc. is a leading provider of office equipment & technology solutions in California and Nevada. 

WiZiX offers a wide range of products, including Copiers, Printers, Scanners, and other office equipment from top brands such as Kyocera, Toshiba, Ricoh, and Brother. WiZiX also provides VoIP Phone Systems, Managed Print Services, and Document Management Systems.

At WiZiX, our mission is to provide the highest level of customer service, support, and technology solutions to our clients, enabling them to focus on growing their business and achieving their goals without having to worry about their office technologies.