Job Application for French and English speaking Support Associate at Wolt

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About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 🤩

We are looking for both part-time and full-time French and English-speaking Support Associates to join our Support team in Luxemburg city! In this role you will be part of our local team, supporting customers, courier partners and venues located in Luxembourg in both French and English language.

What you'll be doing

Supporting our customers, courier partners, and venues located in Luxembourg via live chat and phone
Ensuring that the delivery operations run smoothly
Developing our support function together with the support team as well as other teams within Wolt

What you'll get by joining us

Wolt credits cashback benefit
Employee assistance program
Wolt-wide training programs

Our humble expectations

Experience in customer service will be considered a plus
You have great communication skills with a personal touch and a customer-obsessed and team-oriented mindset
You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
It is a shift-based role, so you are able to work during mornings, evenings, nights, and weekends
This is an onsite job, so you need to be able to work from our office
Excellent verbal and written communication skills in both French and English are required.

Additional information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Please note that using Google or ChatGPT in your answers is not permitted - we hope to see your own personal touch in your responses.

We will be reviewing applications on an ongoing basis, so send through your application along with your CV as soon as possible! 💙

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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Wolt Recruitment Privacy Statement

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Please review the Wolt Recruitment Privacy Statement and acknowledge.

Where did you hear about this job?

Please describe what quality customer service means to you.

You get this ticket from a courier partner during a peak period: "Hello, it's Luca here! I was making a delivery to a customer's address but my car broke down. I can't deliver this order. I'm currently in front of Subway. What should I do?" Please show us the exact messages you would send, and kindly answer in English.

You get this ticket from a restaurant during rush hour: ‘’Salut! De la part du restaurant Mamacita, nous avons accepté la commande d'Angela F. qui comprend cinq plats de pâtes. Cependant, nous avons remarqué que nous avons épuisé nos stocks de pâtes et nous ne pouvons pas préparer la commande. Comment devrions-nous procéder?’’. How would you handle this? Please show us the exact messages you would send and kindly answer in French.

You receive a ticket from a restaurant: ‘’Restaurant Paname, bonjour! Nous avons accidentellement inversé les commandes de Charlotta W et Austin M. Les deux commandes viennent d'être retirées, et les clients vont bientôt recevoir les mauvais plats! Est-il possible de corriger la situation d'une manière ou d'une autre?’’. How would you solve the situation? Please show us the exact messages you would send and kindly answer in French.

Are you looking for a full time or part time position?

Our customer support is open 7 days a week, from morning to late evening. We hope that you’re flexible with working during mornings, evenings and weekends. Do you have any availability restrictions?

Are you a student?

What is your level of French?

Do you have the right to work in Luxembourg?

Wolt - Self-Identification Survey

To ensure that our hiring practices are fair and inclusive, we’re asking the following voluntary questions of the people who apply to work at Wolt. If you don't feel comfortable answering any question, you can select “I don't want to answer.”

Your responses to these demographic questions are secure and optional. Any voluntary data you provide will not be shared with anyone connected to your recruitment or hiring process. There will be no negative consequences if you don’t want to participate, if you only answer some questions, or if you select “I don’t want to answer” for any question. Any option you choose will in no way affect your opportunity to work at Wolt.

By answering questions below, you give us your consent to process and handle your answers anonymously, and help Wolt understand the diversity of the people it attracts to apply. For additional clarity, our privacy policy below explains how we collect and process your data in accordance with applicable data protection laws.

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Are you a national of the country where you are applying to work?

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French and English speaking Support Associate

About Wolt

Our Commitment to Diversity and Inclusion

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Wolt - Self-Identification Survey