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Operations Specialist, Communications

Bulgaria

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

In our Operations team, no day is the same, so you need to be self-motivated, driven to succeed and have excellent interpersonal, and community building skills! Our operations run seven days a week and although this role is mainly a Monday to Friday job, sometimes it will require you to be available on the weekend or to travel to another city.

What you’ll be doing 

  • Creating courier engagement and meaningful content via internal tools - nurturing flow monitoring and edits, email newsletters, in-app messages, push messages, chatbots, and web pages.
  • You will help with creating resources, including FAQs, troubleshooting guides, and tips, to empower couriers to resolve common issues independently.
  • Be part of optimizing our processes, procedures, and communication channels.
  • Oversee CP performance and funnel execution.
  • Helping new CP applicants through our onboarding process.
  • Responsible for direct communication with CPs, including handling the inbox and potential inquiries, information materials, etc.
  • Assisting in everyday and ad-hoc tasks.

Our humble expectations

  • Experience in a customer or people-oriented role, preferably online communication.
  • Excellent communicator and expertise in creating texts, blogs, or similar to many recipients.
  • Able to conceptualize, improve, and implement ideas and improvements in close collaboration with a team.
  • Emphatic and a natural motivator, as you will have daily contact with our Courier Partners.
  • Ability to think on your feet, naturally proactive, and comfortable with autonomous
  • problem-solving in a fast-paced environment.
  • Responsible and reliable, with a structured approach to your work.
  • A strong creative eye
  • You are fluent in Bulgarian and English. 

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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