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Strategy & Operations Specialist

Berlin, Germany

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, we’re on a mission to deliver seamless, innovative experiences for our customers worldwide. Enhancing our offering and optimizing customer experience are critical to our growth and the cornerstone of our business model's success. We’re looking for a Strategy & Operations Specialist to focus on and improve key consumer performance metrics such as Average Basket Size and Conversion Rate. This position reports to the Sr. Manager - Discoverability in Consumer Business.

What you'll be doing

Data Analysis

  • Analyze data from multiple sources, including Google Sheets and SQL databases.
  • Identify drivers, gaps, and opportunities to enhance our product experience and operations.
  • Use insights to prioritize new initiatives, address gaps, and highlight successful strategies.

Operational Execution

  • Execute and track operational projects that drive KPIs based on identified opportunities.
  • Design and deliver regular reporting on key performance drivers, surfacing reasons for current performance.
  • Collaborate with regional managers in the Consumer Business team to implement regional initiatives that improve discoverability.

Cross-Team Collaboration

  • Work closely with Product teams to create a shared vision and prioritize features that data indicates will have high impact.
  • Coordinate with teams such as Merchant and Retail to ensure a holistic approach to solving challenges and capitalizing on opportunities.
  • Collect and analyze business requirements across the organization.

Our humble expectations

  • 3+ years of relevant experience as a Business Analyst, S&O, or a similar role.
  • Strong analytical skills with hands-on experience in tools like Google Sheets; SQL knowledge is a plus.
  • Proven ability to translate data into actionable insights that inform strategic decisions.
  • Experience in food delivery or related industries (such as e-commerce).
  • Exceptional communication and presentation skills, with the ability to collaborate effectively across teams.
  • A proactive, hands-on attitude, with a willingness to dive into data and drive results.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 


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