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Key Account Manager

Uzbekistan

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

We recently launched in Uzbekistan and looking for a Key Account Manager to provide world-class support to a portfolio of restaurant partners. This will be a mix of independent eateries and larger chains (and everything in between!), so there’ll be a variety of queries to answer and problems to solve!

We’re looking for someone that has a real passion for delivering exceptional service, and that is savvy with adapting their tone to suit the customer - you’ll need to be the person that can build great relationships with both the owner and the chef. Preferably you have some previous experience from working with data and have the ability to use it to strengthen our partnerships.

You must also be a team player and willing to chip in with tasks outside of the day-to-day - it’s important that we keep the ‘hands on’ ethos that has made our team what it is!

What you'll be doing

  • Driving and managing growth of our current venues by improving venue performance by strong analysis and frequent quality and satisfaction checks.
  • Successfully onboarding and training venues.
  • Responsible for the overall restaurant relationship post-onboarding.
  • Key communicator between our operations and restaurant partners.
  • Working closely together with the marketing team to plan and execute campaigns together with restaurant partners.
  • Analysing the local market on an ongoing basis.
  • Actively monitoring what our competitors are doing and reporting back.

Our humble expectations

  • Solid experience of account management in a high-pace environment.
  • Excellent interpersonal skills with the ability to adapt tone to suit the audience.
  • Experience in analytics.
  • Structured, detailed and service-oriented.
  • High ownership and ambition to go beyond the obvious.
  • Passion for food and developing the best restaurants in town.
  • Fluent level of Russian, Uzbek and English.

Next steps

The position will be filled as soon as we find the right person, so feel free to apply as soon as you feel like hearing more about the position and potentially joining Wolt!


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