New

Operations Specialist

Helsinki, Finland

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you a detail-oriented team player excited to dive into the foundation of Delivery Operations at Wolt by working in the Courier Activation team? Do you enjoy working in a highly-dynamic, fast faced and execution minded environment? Are you passionate about helping others, be they friends, customers, partners or colleagues? If this sounds like you, we'd love to chat!

What you’ll be doing

The Courier Activation team ensures that the right number of Courier Partners are activated based on each city’s needs,  whether that means engaging newly ready-to-deliver couriers, activating active ones, or re-engaging those who have churned.

As an Operations Specialist, you’ll work closely with data to spot trends, validate assumptions, and surface insights that keep our supply healthy across the region. You’ll also support small improvement projects by coordinating actions, gathering inputs, and collaborating with other teams to keep things moving.

Day-to-day in this role you’ll:

  • Validate data accuracy, and flag issues or disruptions early.
  • Execute core activation tasks independently and propose improvements to existing processes.
  • Support improvement projects by coordinating tasks, analysing impact, and keeping stakeholders aligned.
  • Collaborate with Support, regional Delivery Ops, and other internal teams to resolve operational blockers.
  • Use AI tools to draft communications, automate simple reporting, and speed up data exploration.

Our humble expectations

  • Strong analytical skills with solid Excel/Google Sheets proficiency, and comfort interpreting data to guide decisions.
  • Experience using analytics tools (e.g., Looker) to validate data, spot trends, and support problem-solving.
  • Ability to execute day-to-day operational tasks with high quality, attention to detail, and a solutions-oriented mindset.
  • Comfortable working in a fast-paced environment with shifting priorities, using good judgement to flag risks early.
  • Clear and concise communication skills, with the ability to collaborate effectively across teams.
  • Fluent English; proficiency in the local market language is a strong asset.

What we offer

  • Meaningful impact - Your work directly influences courier availability and customer experience across multiple cities and countries.
  • Dynamic environment - No two days are the same. You’ll work on fast-paced activations tied to real-time needs
  • Room to grow - Share your ideas, lead projects, and help shape how we engage Courier Partners across the region.
  • People-first culture - At Wolt, we put people at the center - whether it’s Courier Partners, customers, merchants, or you.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We highly recommend including a brief cover letter to help your application stand out. 

We will be reviewing applications and inviting people to interviews on an on-going basis, so we encourage sending your application ASAP.

Please note that we do not accept applications coming in via email. Please submit your application via our job portal. 

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Please review the Wolt Recruitment Privacy Statement and acknowledge.

Wolt - Self-Identification Survey

To ensure that our hiring practices are fair and inclusive, we’re asking the following voluntary questions of the people who apply to work at Wolt. If you don't feel comfortable answering any question, you can select “I don't want to answer.”

Your responses to these demographic questions are secure and optional. Any voluntary data you provide will not be shared with anyone connected to your recruitment or hiring process. There will be no negative consequences if you don’t want to participate, if you only answer some questions, or if you select “I don’t want to answer” for any question. Any option you choose will in no way affect your opportunity to work at Wolt.

By answering questions below, you give us your consent to process and handle your answers anonymously, and help Wolt understand the diversity of the people it attracts to apply. For additional clarity, our privacy policy below explains how we collect and process your data in accordance with applicable data protection laws.

Select...
Select...
Select...