Operations Specialist, Marketplace Optimization - Mat Leave (8 months)

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

As our local market is quickly growing into many new cities, verticals, partnerships, and pilots, the core of our operations relies on constantly optimizing the balance between supply and demand. Everyday changes challenge our core operations and create a need to address new aspects to improve our ground operations. Therefore, we are growing our supply optimization team. 

We are looking for a highly motivated and analytical individual to join our team as an Operations Optimization Specialist. In this role, you will play a crucial role in ensuring efficiency in the core operations of our organization.

As couriers at Wolt have complete freedom to choose when to go online and which tasks to approve, their behavior affects our overall levels of service and metrics. Optimizing and molding their behavior via analytical insights is an everyday, game-changing mission. For this mission, among other things, you will be managing payment models, researching challenges and opportunities in our day to day operations, raising flags, and providing analytical insights to other operations teams.

What you’ll be doing:

• Track our ground operational KPIs (courier income, courier task acceptance rate, delivery times, efficiency etc.)
• Conduct data analysis to derive meaningful insights and trends.
• Implement strategies to enhance efficiency and reduce costs.
• Design, build and monitor courier payment models that are fair and lucrative for couriers while aligning with business goals.
• Support our geographic expansion over the country as well as our expansion into new product lines and business projects. 

Requirements:

• 3+ years of hands-on experience as a business analyst or similar role.
• Proficiency in data analysis and using relevant tools in a professional work environment: Excel, SQL, BI Tools- A Must 
• Strong analytical and problem-solving skills.
• You are a fast learner, who is not afraid to dive into challenges.
• Thorough and organized - you accomplish tasks with all ends tied and have great attention to details.
• Attitude - proactive person that takes ownership beyond the obvious.
• Strong communication skills - you’re a team player who knows how to communicate and collaborate with others.
• Fluent in Hebrew and English as you will be working with different teams locally and globally.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.