New

Account Management Executive

Cologne, Germany

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Our Account Management team lies at the heart and soul of Wolt, ensuring all our existing restaurant partners and Wolt’s success in Germany. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.

What you’ll be doing


As an Account Management Executive you will master the core functions of Account Management, including developing strong relationships with our merchants, answer partner’s queries and identify new opportunities among existing restaurant partners in Essen, Dortmund, Aachen and surrounding cities. You will interact with merchants, look after them, making sure their experience is seamless and they are set up for success!

Day-to-day in this role you’ll:

  • Take care of your own restaurant portfolio.
  • Be responsible for the overall restaurant relationship post-onboarding, which includes:
    • Strong analysis of portfolio performance and frequent quality & satisfaction checks.
    • Be familiarised with building Account Plans and conducting QBRs with your merchants 
    • Provide data-driven, analytical after-sales support to improve our merchants' performance.
    • Build strong client relationships, through regular communication.
    • Report on the status of accounts.
    • Promote new services and marketing campaigns to existing partners.
  • Act as a key communicator between our operations and restaurant partners.
  • Work closely together with the marketing team to plan and execute campaigns together with restaurant partners.
  • Analyse the local market on an ongoing basis.
  • Actively monitor what our competitors are doing and report back.

Our humble expectations* 

  • 2-3 years experience in a client-facing, commercial role such as Account Management, Sales or Marketing positions. 
  • Commercial acumen with a consultative approach to client management: you understand the financial drivers of the industry and proactively identify opportunities that will ensure the growth of both your accounts while meeting the company’s KPIs and financial targets.
  • Strategic mindset: you know how to prioritise and manage your accounts with an individualised short and long term approach
  • Data-driven: Knowledge or previous exposure to analytical dashboards (ex. Looker, Power BI) or data-driven decision making.
  • Sales oriented mindset with strong (verbal and written) communication skills with an ability to build relationships.
  • Good time-management skills with a problem-solving attitude
  • Excellent interpersonal skills with the ability to adapt the tone to suit the audience.
  • High sense of ownership and proactivity
  • SQL knowledge
  • Advanced Microsoft Excel / Google Sheets knowledge
  • Fluent in German and excellent English skills.

It’s even a plus if you have…

  • Knowledge or previous experience in the Food Delivery Platforms, Restaurant, Food and Beverage, Hospitality or related industries.
  • Experience working with a CRM system.
  • Experience with content creation, editing, or marketing.
  • Experience with Google Workspace.

What we offer

  • Dynamic Environment: An opportunity to work in a fast-growing tech company with a startup mindset.
  • Impactful Work: The chance to make a significant impact on the growth and success of our restaurant partners.
  • Collaborative Culture: A supportive and inclusive team culture that values innovation and continuous improvement.
  • Professional Growth: Opportunities for personal and professional development within a global organization.

Next steps*

  • Introduction meeting (You to Wolt and Wolt to you)
  • Meeting with your potential Manager
  • Show us why you’re the best candidate for the role! (Assignment stage)
  • Final interview where we make sure we are a perfect fit for each other

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Please review the Wolt Recruitment Privacy Statement and acknowledge.

Select...

We evaluate candidates solely on their qualifications, skills, and how they align with our business needs. We encourage applications from people of all disability statuses, gender identities, sexual orientations, personal expressions, racial and ethnic backgrounds, religious beliefs, and any other identities or experiences.

To ensure a fair and inclusive hiring process, please focus on your experience and skills in your CV — no need to include your photo, age, or marital status.

We’re committed to providing a delightful candidate experience. If you require any accommodations during the hiring process, please let us know below.

Wolt - Self-Identification Survey

To ensure that our hiring practices are fair and inclusive, we’re asking the following voluntary questions of the people who apply to work at Wolt. If you don't feel comfortable answering any question, you can select “I don't want to answer.”

Your responses to these demographic questions are secure and optional. Any voluntary data you provide will not be shared with anyone connected to your recruitment or hiring process. There will be no negative consequences if you don’t want to participate, if you only answer some questions, or if you select “I don’t want to answer” for any question. Any option you choose will in no way affect your opportunity to work at Wolt.

By answering questions below, you give us your consent to process and handle your answers anonymously, and help Wolt understand the diversity of the people it attracts to apply. For additional clarity, our privacy policy below explains how we collect and process your data in accordance with applicable data protection laws.

Select...
Select...
Select...