Operations Sales Support Intern

Zagreb, Croatia

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

We are seeking a detail-oriented and proactive Operational Sales Support Agent  to join our team.

The successful candidate will be responsible for supporting key operational tasks, including training on merchant apps, assisting with picking and stocking, improving performance metrics, and reporting issues.

This role plays a crucial part in ensuring smooth daily operations and maintaining a high level of accuracy in inventory management and order fulfillment.

What you’ll be doing

  • Merchant App Training: Provide training to team members on the use of merchant apps for order processing, inventory management, and operational tasks.
  • Assisting with Picking & Stocking: Accurately pick items for customer orders and efficiently stock inventory to ensure availability and reduce out-of-stock items.
  • Improving Key metrics: Develop and implement strategies to improve store operations, enhance performance metrics, and boost overall customer satisfaction.
  • Reporting Venue Issues: Identify and promptly report any operational or logistical issues related to the venue that could impact order fulfillment or inventory management.
  • Assortment Health: Monitor and maintain the health of product assortments, ensuring that popular items are adequately stocked and slow-moving items are reviewed for relevance.
  • Reporting to Supervisor: Regularly communicate with the supervisor on daily performance, challenges, and any operational issues.
  • Cycle Count: Assist in conducting regular cycle counts to ensure inventory accuracy, minimize discrepancies, and report findings.

Our humble expectations 

  • Must hold a valid legal student status in Croatia for at least the next 12 months (covering the full duration of the internship)
  • Strong organizational and time management skills.
  • The ability to manage multiple locations in the city
  • A fast learner with the ability to multitask
  • Ability to work both independently and in a team setting.
  • Basic proficiency in using apps and software for order management and inventory tracking.
  • Attention to detail, with a focus on accuracy in picking and stocking.
  • Strong communication skills for reporting issues and working with team members.
  • Ability to lift, move, and organize stock as needed.

Preferred Experience

Experience from working in a grocery store or a similar environment is a plus

Working Hours

This is a position requiring flexible working hours based on business needs, with a focus on peak operational times.

What we offer

  • ✨ A Fun & Dynamic Work Environment – Work with a supportive, international team;
  • 📈 Career Growth – Opportunities to learn and develop within Wolt;
  • 🍔 Wolt Perks – Discounts on Wolt orders & modern work equipment;
  • ⚖️ Work-Life Balance – Enjoy flexibility in your work routine.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Once applied, a member of our Talent Acquisition team will be contacting you shortly, in order to initiate the hiring process.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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