Merchant Operations Associate - Merchant Experience

Copenhagen, Denmark

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

About the Role

As a Merchant Operations Associate, you’ll help improve the day-to-day experience for our merchant partners. Your main focus will be keeping menus accurate and up to date, and supporting merchants with any issues related to equipment or content. You’ll work closely with internal teams to solve problems quickly and make sure everything runs smoothly on the platform. You’ll also help spot recurring issues and suggest simple improvements.

This role is well suited for someone with 2+ years of support or contact centre experience who is comfortable responding fast, handling large data sets, operational complexity, spotting patterns, and driving improvements across workflows.

What you’ll be doing

  • Create, update, and maintain menus for merchant partners
  • Ensure menu content is accurate and meets quality standards
  • Support and troubleshoot issues related to equipment and tools
  • Guide merchants on how to use self-service tools
  • Work with internal teams to solve issues and improve processes
  • Help identify recurring problems and suggest improvements

Our humble expectations

  • 2+ years of experience in support, operations, or similar roles
  • Strong attention to detail and structured way of working
  • Comfortable using different systems and tools
  • Good problem-solving skills
  • Clear communication skills, both written and spoken
  • Fluent in Danish and English

Nice to haves:

  • Experience with CRM or ticketing tools
  • Basic Excel or Google Sheets skills
  • Background in food, hospitality, or marketplaces
  • Additional languages (e.g. Arabic, Turkish, Persian)

 

What we offer

  • 😎 Cool office in Copenhagen near public transport. Flexible working environment. 
  • 💻 MacBook, iPhone and company-paid subscription plan
  • 🥗 Lunch plan, free office snacks, coffee and tea, and discounts on Wolt
  • 🩹 Health insurance
  • 🧑‍🤝‍🧑 Social gatherings

Why you’ll love it

🚀 Global and growing fast: Be part of a fast-moving scaleup
🤩 Meaningful work: Improve the everyday experience for merchants
💪 Ownership: Take responsibility for processes and improvements
💙 Great team: Work with supportive and driven colleagues

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an ambitious and fun team, then click below to apply and get the conversation going!

We review applications on an ongoing basis.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Please review the Wolt Recruitment Privacy Statement and acknowledge.

Wolt - Self-Identification Survey

To ensure that our hiring practices are fair and inclusive, we’re asking the following voluntary questions of the people who apply to work at Wolt. If you don't feel comfortable answering any question, you can select “I don't want to answer.”

Your responses to these demographic questions are secure and optional. Any voluntary data you provide will not be shared with anyone connected to your recruitment or hiring process. There will be no negative consequences if you don’t want to participate, if you only answer some questions, or if you select “I don’t want to answer” for any question. Any option you choose will in no way affect your opportunity to work at Wolt.

By answering questions below, you give us your consent to process and handle your answers anonymously, and help Wolt understand the diversity of the people it attracts to apply. For additional clarity, our privacy policy below explains how we collect and process your data in accordance with applicable data protection laws.

Select...
Select...
Select...