SMB Account Management Team Lead

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, we’re building the platform that helps people discover and get almost anything in their city delivered in minutes. As part of DoorDash, we’re scaling across 30+ countries, serving 55+ million registered users and partnering with more than 200,000 restaurants and retailers globally.

In Denmark, restaurants are one of the most important parts of our business - and our Account Management team is central to how they grow with Wolt. We help partners improve performance, reach more customers, adopt products like Wolt Ads, Promotions, Wolt Drive, Storefront and Wolt+, and build stronger, more profitable businesses.

We’re now looking for an Account Management Team Lead to lead six Account Managers responsible for a nationwide portfolio of roughly 600 SMB restaurant partners across Denmark.

This is a high-impact commercial leadership role for someone who wants to build both people and business results. You’ll coach a talented AM team, improve how we prioritize and grow our partner portfolio, raise the quality of commercial conversations, and turn data into concrete action. Your work will directly influence GOV growth, Ads and Promo revenue, Wolt Drive and Storefront adoption, and the way Account Management is run in Denmark.

You’ll report to the Sub-regional Head of Account Management for Denmark and Sweden and work closely with the wider Danish AM team, including Mid-Market and Enterprise Account Managers, as well as Sales, Merchant Services, Marketing, Strategy & Operations, Ads & Promotions, Wolt Drive and Storefront. This is a rare opportunity to shape a core commercial team at Wolt Denmark.

What you’ll be doing

As Account Management Team Lead, you will be responsible for leading, coaching, and developing a high-performing team of Account Managers while driving commercial impact across a large and strategically important restaurant portfolio.

You will help translate Wolt’s commercial strategy into strong day-to-day execution in the field - making sure the team knows where to focus, how to use data, how to grow partners, and how to deliver consistently across Denmark.

Day-to-day in this role you’ll:

• Lead, coach, and develop six SMB Account Managers managing restaurant partners across Denmark.
• Support your team in building robust relationships with partners to understand their needs and identify opportunities for growth.
• Drive commercial performance across GOV growth, Wolt Ads, Promotions, Wolt Drive, Storefront, and other strategic priorities.
• Support team in commercial negotiations and operational problem-solving.
• Build a high performance, high ownership team through clear priorities, regular coaching, performance follow-up, and ongoing collaboration.
• Lead by example by demonstrating Wolt values and behaviors, creating a positive work environment that enables the team to thrive and grow

Our humble expectations

• Solid experience from account management, sales, customer success or business development.
• Experience leading commercial team members, setting goals, coaching on performance and holding them accountable for results. 
• Strong analytical skills and commercial acumen - you are comfortable using dashboards, spreadsheets, and performance data to make decisions.
• Excellent relationship builder who collaborates across Marketing, Operations and Support to deliver outcomes.
• High ownership, bias for action, and a humble, collaborative leadership style.
• Fluent Danish and English skills, both written and spoken.

What we offer

At Wolt, we believe great people thrive when given ownership, trust, and the chance to make an impact. As an Account Management Team Lead, you’ll get just that - along with a competitive salary and the opportunity to grow in a fast-moving global tech company with plenty of career paths.

You’ll also enjoy perks like a discount on Wolt orders, daily lunch, and a stocked office with coffee, soft drinks, and fruit - plus a range of other local benefits.

Why you’ll love it

• 🚀Global and growing fast: Be part of a fast-moving scaleup
• 🤩Ride of a lifetime: Accelerate your career and build your sales skills 
• 💪Instant impact: Take ownership and make a difference
• 💙Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! 
Please apply before Wednesday May 27th. We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.