Merchant Onboarding Associate
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world.
Our Onboarding team creates and builds our relationships with merchants. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career.
What you’ll be doing
In this role, you will focus on merchant data validation and onboarding compliance, ensuring that all merchant documentation and information submitted during onboarding are accurate, complete, and aligned with regulatory requirements. You will become a key point of contact for onboarding-related processes while collaborating closely with the Sales and Merchant Operations team.
Day-to-day in this role you’ll:
- Review and validate merchant documentation and business information to ensure accuracy, completeness, and compliance with internal requirements
- Monitor onboarding progress and maintain accurate case tracking in Monday.com and internal systems
- Communicate across multiple teams within the organization via phone & text to coordinate a seamless merchant onboarding and service experience
- Learn and master internal systems, tools, and workflows to support onboarding effectively
- Maintain accurate records of merchant communication, onboarding status, and follow-up actions
- Identify trends or recurring issues and share insights with the broader team
Our humble expectations
You’ll do well at Wolt if you:
- Have the charm, empathy, and honesty to build strong relationships
- Are used to high-performance, high-expectation cultures
- Take a hands-on, proactive approach at problem solving and seeing things through
- Have fluent and persuasive written and spoken communication skills in English and German
- Can adapt quickly in a rapidly changing market
- Have around 1 year of experience in onboarding, partner operations, merchant support, or similar roles
- Deliver accurate, on-time work within SOPs while maintaining strong CRM hygiene and data quality
- Are detail-oriented and organized, with the ability to manage and prioritise multiple merchant accounts and tasks simultaneously
Nice to have
- Experience with Salesforce, CRM tools, merchant dashboards, or Monday.com
- Familiarity with food delivery, grocery delivery, or marketplace platforms
- Basic understanding of Austrian or German legal entity structures and business documentation
- Experience with onboarding, compliance or document verification processes
What we offer
- 🌍 Independent work in a dynamic, international team
- 💙 Employee Assistance Programme - therapy and wellbeing
- % Discount on your Wolt orders
- 🏋️ My Clubs partnership with discounted rates for your monthly sports program
- 💻 Modern work equipment
- 🏡 Hybrid working (2 home office days per week)
- 🙌🏼 Team building, sport and company events multiple times a year
We offer an attractive salary starting at 28.831,74€ p.a. (40h/week) which is adjusted and increased depending how well you go through the process.
Why you’ll love it
- 🚀Global and growing fast: Be part of a fast-moving scaleup
- 🤩Ride of a lifetime: Accelerate your career and build your sales skills
- 💪Instant impact: Take ownership and make a difference
- 💙Big hearts and small egos: Surround yourself with smart, friendly people
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!
We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today! 💙
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting.
The salary below is the monthly salary range for this position.
To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner!
Austria Pay Range:
€2.190 - €3.286 EUR
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
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