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Operations Associate, Fleets Compliance

Almaty, Kazakhstan

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

As the Operations Associate, your responsibilities will include implementing initiatives to enhance the quality of our fleet partners and monitoring the legality of their operations. You will also handle requests from teams concerning work quality and manage cases related to deliveries.. Your role involves partnering deeply with both the local and global business teams to understand what needs to be accomplished to successfully “win” each specific case of business. You will then be responsible for achieving these targets by incubating experiments to drive long term investments across all countries you operate in.

You will be reporting to the Operations Team Lead - Platform Quality.

What you'll be doing

  • Coordinate communications with fleet companies
  • Gather and organize necessary documentation prior to audits.
  • Conduct audits to assess compliance
  • Follow the global guidelines/SOPs.
  • Assist in preparing detailed reports, document audit findings, and technical documentation including any instances of non-compliance.
  • Work with management to implement recommended changes and improve compliance processes.
  • Prepare regular reports on compliance activities, KPI reports, and findings for management.
  • Processing tickets on Monday form related to the Fleet Partners and others
  • Preparing the Quality Reports and transferring them to the fleet management

Our humble expectations

  • Communication Skills: Strong verbal and written communication skills for effective collaboration with teams and partners.
  • Attention to Detail: Meticulous attention to detail to ensure compliance and accurate documentation.
  • Problem-Solving: Strong problem-solving skills to address incidents and implement optimizations.
  • Team Collaboration: Ability to work effectively with both regional and global teams.
  • Fluent in English

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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