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Workforce Management Regional Scheduling Lead, Shared Services

Belgrade, Serbia; Bucharest, Romania; Budapest, Hungary; Tbilisi, Georgia

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

What you’ll be doing

You will lead a team of leads and schedulers across our shared service centres, ensuring accurate and efficient workforce scheduling that supports strong service delivery. You will partner with cross functional teams to optimise forecasting, improve processes, and drive continuous improvements in WFM performance.

Day to day in this role you’ll:

  • Lead and develop a team of 3-4 local leads and their respective teams, supporting their growth and performance
  • Define and execute scheduling strategy for the upcoming months across all our shared service centres
  • Build and improve scalable scheduling routines to ensure accuracy and consistency
  • Collaborate closely with Planning and Intraday teams to align forecasts and coverage
  • Analyse data to generate insights and improve scheduling accuracy and service levels
  • Identify opportunities for automation and process improvements across WFM practices

Our humble expectations

  • At least 2 years of experience leading a team 
  • At least 2 years in a WFM role
  • Hands on experience with scheduling in a contact centre environment
  • Strong understanding of forecasting, capacity planning, scheduling and real time management
  • Ability to work independently and solve complex problems in ambiguous situations
  • Confident stakeholder management and strong communication skills
  • Advanced Excel or Google Sheets skills and experience with BI tools such as Looker

What we offer

  • A collaborative and international work environment
  • Opportunities for professional growth and development
  • Exposure to cross functional projects and strategic initiatives
  • A chance to make a real impact on operational performance and customer experience

Next steps

If this sounds like a role where you could thrive, we would love to get to know you. Apply now and we will be happy to receive your application!

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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