Back to jobs
New

Delivery Lead

London, UK

ABOUT US 

We’re the team behind your favourite digital products, and the platforms that power them. We make every moment magical, everywhere. Our team is made up of self-motivated, big thinkers who have a knack for solving problems and find new ways to captivate millions of customers by putting them at the heart of everything we do. Our design focus ranges from websites and mobile apps to entertainment platforms and connectivity devices. We put the user of tomorrow at the centre of everything we do, and we can’t wait to get started on what’s next.

SUMMARY

As a Delivery Lead at WongDoody, you will be responsible for the management of complex, end-to-end, full life-cycle client projects, from inception and requirements definition through to delivery. 

Contributing to WongDoody's values, you will be excited about being part of our success. You will thrive when faced with new challenges and will constantly strive to improve the way things are done for our clients.  

RESPONSIBILITIES

  • Project delivery: Responsible for the successful delivery of projects, with high-quality project deliverables; meet deadlines and work within estimations. Deliver projects across multiple platforms via third parties. Ensure all projects adhere to the Life of a Deal (L.O.A.D.) processes. Effectively resource your project to completion. 
  • Budget and financial management: Work with leads to accurately compile an estimate for an agreed scope of work. Structure an estimate according to the most appropriate model (e.g. fixed price, capped time and materials, by project phase) and effectively communicate to the client. Track and report the financial status of a project against the current estimate. Highlight potential overruns before they occur. Escalate and resolve financial issues as they happen. All projects to be delivered within the agreed project margins as per the LOAD process. Ensure the quality and peer review of all documentation and deliverables within the project. Ensure compliance levels of 95% or above for timesheets and author status reports for the project on time each week.  
  • Stakeholder management: Able to successfully manage multiple suppliers, partners and client/s to ensure the best outcome for both clients and WongDoody. Keep stakeholders informed of project progress at all times and manage expectations proactively. Deliver high scoring client satisfaction. 
  • Scope and risk management: Define and agree on the scope of work internally and with your client/s. Ensure projects are delivered within agreed scope and raise change requests or internal investment requests appropriately. Able to manage colleagues and client/s assertively. Proactively identify, manage and mitigate risk on a project. 
  • Business development: Contribute to project management content on new business pitches where possible. 
  • Line Management: Line manage at least one member of the delivery team.  

QUALIFICATIONS

  • Experience within the digital industry. 5+ years' of project management experience.  
  • Demonstrate proven experience of managing projects and products within an environment implementing innovative, interactive and consumer-focused transformation solutions.  
  • Experience of project managing complex full life-cycle projects and products in excess of £350k.
  • Strong knowledge and best practice approach for project management and product development/delivery.   
  • Excellent communication skills across all mediums – presentation, written, verbal.  
  • Strong organisational and planning skills.  
  • Ability to build strong relationships and achieve results under potentially difficult circumstances.  
  • Ability to work well under pressure with a high degree of flexibility and fluidity and to have an objective focused and positive approach, and be comfortable working independently, be self-motivated and self-driven. 
  • Possess good business acumen and sound judgment. Be entrepreneurial, with a collaborative, supportive and team-based approach.  
  • Strong customer service ethos, a commitment to quality and the will to constantly drive improvements. Commitment to high standards of excellence and integrity, and excellent attention to detail.   
  • Able to create an environment that encourages creative thinking and problem-solving. Demonstrates the ability to champion change by building commitment and support for change among direct reports/other team members. Able to bring an understanding of what has worked in the past and apply this to future strategy.  
  • Able to partner with clients and colleagues in a positive and professional way. Has a strong sense of personal responsibility for initiatives and has the ability to become known as a ‘go to’ person. Shares the belief that their work is about generating results for clients, rather than taking individual credit. Actively builds strong relationships within the department/office and helps build an environment where divergent views can be shared openly. 
  • Is passionate about the work and creates a working environment that cultivates and stretches high performing agency talent. Possesses a strong bias to action and strives for perfection. 
  • Able to think strategically and use knowledge and experience to generate new opportunities and future challenges. Able to develop unique concepts that help to position WongDoody as a world-class, ideas-led studio. Is able to communicate effectively and knows when to modify own preferred style for maximum effectiveness.

THE PERKS

We’ll pay you to come work here, because we’re generous like that. On top of your salary, you’ll receive a whole lotta benefits to help keep you healthy, secure, and balanced. You’ll get great medical, and dental insurance, a competitive pension package, travel insurance, and flexible summer hours to name a few.

 

ABOUT US

We are WongDoody. 2000 innovators, creators and designers in 22 studios across the world.

We create human experiences. Tell big stories for bold clients. Use design to save lives. For the past 30 years, WongDoody has been recognised as one of the most creative and innovative companies by Cannes Lions, Fast Company and EY, among others.

Since our founding, we have won hundreds of global awards for advertising, branding, experience design and strategy, while building a culture that consistently makes WongDoody one of the “Best Places to Work”. We recognise that our people and our values are paramount to our success. Now an Infosys company, our culture remains the same—open, inclusive and curious—rooted in Creative Democracy formed by our founders, Tracy Wong and Patrick Doody. We're just getting started.

See how we're making an impact: https://www.wongdoody.com/work

WongDoody is a proud Equal Employment Opportunity employer where we are committed to creating an equitable, diverse and inclusive workspace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are intentional about creating a space that celebrates, embraces, and also reflects the diversity of the world we live in. Candidates from diverse backgrounds are strongly encouraged to apply.

All candidate information is kept confidential according to EEO guidelines.

Create a Job Alert

Interested in building your career at WongDoody? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in WongDoody’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.