Account Manager, Surety

Who We Are

Woodruff Sawyer has been an industry leader for over 100 years. As a top insurance brokerage, our clients range from small start-ups to some of the most innovative companies in the world. Here, your unique expertise and perspective helps move companies ahead and your career forward.

We believe in supporting the whole lives and careers of our employees. That’s why, through excellent benefits and opportunities, and a genuinely inclusive and collaborative environment, we create the space for you and your career to flourish.

How We Work

We are excited to offer a hybrid workplace that we believe is a win for our people, for our business, and for our clients. Our policy has been carefully and thoughtfully designed to combine the benefits of collaborating, learning and mentoring, and bonding with our teams in-person while enjoying the flexibility of working remotely up to 3 days a week.

All roles are hybrid unless otherwise indicated on the job post. Find our office locations here. 

 

Account Managers are responsible for daily management of surety client needs and overall service of new and existing business. Account Managers act as ambassadors both internally and externally to WS, commanding a high degree of technical knowledge and the ability to speak confidently about the markets and coverages with Account Executives and clients. Account Managers work closely with the Account Executive to drive strategy and ensure the process is moving along smoothly.

 RESPONSIBILITIES:

 1. Responsible for assigned book of business of appropriate mix of revenue and complexity

 2. Stay up to date with bond forms and market trends affecting assigned book of business, demonstrating ability to clearly communicate these details with clients

 3. Responsible for coordinating with Account Executives; ability to work directly with a Producer, when necessary

 4. Effectively manage multiple clients in accordance with surety practice service requirements and best practices in order to sustain client retention

 5. Support annual surety review process, reviewing bond summary reports, activity levels and specific client needs

6. Demonstrate ability to build positive relationships with clients, carriers and team members

7. Review contracts, bond forms and other related legal documents and effectively explain and clarify details with client verbally and/or in writing 

 

PROFESSIONAL:

1. Establish and maintain professional verbal and written communication with clients and colleagues.

2. Establish and communicate workflow expectations; demonstrate ability to proactively overcome barriers and be persistent in finding acceptable solutions.

3. Serve as a technical resource to team members on procedures and complex issues; assist less experienced staff when handling difficult or intimidating situations or struggling to build relationships.

4. Continue to actively build depth and breadth of industry knowledge. 

5.  Participate fully as a team member; provide backup to designated team members and actively contribute to establishing and meeting team goals.

QUALIFICATIONS:

 1. Minimum of three years of industry experience.

 2. College degree preferred, high school diploma or equivalent required.

 3. Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.

 4. Exceptional verbal, written and interpersonal communication skills.

 5. Excellent analytical, negotiation and organizational skills; ability to multi-task and shift focus as priorities change.

 6. Fire & Casualty license required upon hire or within 3 months of obtaining position.

 7. Ability to travel as necessary.

 

 

 #LI-HYBRID

Our Benefits Include

• Medical, Dental, and Vision coverage
• 401k Retirement Plan with company match
• Paid vacation, holidays, and sick days
• Life Insurance, Short-term, and Long-Term Disability benefits
• Flexible Spending Account (FSA)
• Wellness programs and workplace flexibility benefits
• Professional development and reimbursement programs
• Added perks like discounted event tickets, pet insurance, financial coaching, identity theft protection, milk stork, etc.

Compensation and Benefits are what Woodruff Sawyer in good faith believes are accurate for this role at the time of this posting. 

Woodruff Sawyer is an Equal Opportunity Employer.

Our Equal Employment Policy incorporates our commitment to maintain an environment free of discrimination and to comply with all federal, state and local laws providing equal employment opportunities.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.