Lead Product Manager - Digital Banking (Central Services)

Amsterdam

About Backbase

Backbase is the leader in digital banking, empowering financial institutions to accelerate innovation and deliver seamless, customer-centric experiences. Our platform transforms banking, helping institutions stay ahead in a rapidly evolving industry.

The Job in short

As a Lead Product Manager – Digital Banking, you will define and drive the multi-year vision for our self-serve Digital Banking products. You’ll align this vision with our broader business banking strategy, build strong business cases to secure resources, and lead the execution to ensure market success.

This role requires a mix of strategic thinking, stakeholder engagement, and team leadership. You’ll work closely with bank executives, customers, and internal teams to translate needs into actionable product strategies while mentoring and guiding other Product Managers to success. Your goal? Deliver measurable business impact—acquiring new clients, increasing ARR, reducing churn, and enabling upsell/cross-sell opportunities.

 Meet the Job

  1. Product Strategy & Roadmap Development
  • Define and execute the multi-year vision for Backbase’s Digital Banking offerings, leveraging existing solutions and accelerating innovation;
  • Develop compelling business cases for major initiatives, securing investment and prioritization for high-impact projects.
  1. Stakeholder & Executive Engagement
  • Partner with C-level executives, banking leaders, and customers to understand market needs and translate them into actionable product requirements;
  • Work cross-functionally with R&D, engineering, UX, and business teams to ensure smooth execution and timely delivery;
  • Align product strategy with wider company objectives, influencing decision-making at all levels.
  1. Leadership & Team Development
  • Mentor and coach mid-level Product Managers and Business Analysts, ensuring alignment with organizational goals;
  • Foster a collaborative, innovative, and accountable team culture that thrives on excellence.
  1. Driving Measurable Outcomes
  • Deliver results that directly impact key metrics:
    • New customer acquisition;
    • Increased ARR (Annual Recurring Revenue);
    • Reduced customer churn;
    • Higher upsell and cross-sell opportunities.

   

How about You

Experience & Skills

  • Digital Banking Expertise: Strong background in Digital Banking domains, with prior experience in Payments being a significant advantage;
  • Product Development: 5+ years of experience leading cross-functional Agile teams to deliver successful digital products in scale-up or enterprise environments;
  • Strategic Vision: Proven ability to define and execute a 2-3 year product strategy that aligns with company objectives and drives measurable business impact;
  • Market Leader: Experience influencing product direction through market insights, competitive analysis, and innovation, with a track record of driving industry-leading initiatives;
  • Team Development: Demonstrated experience mentoring and developing product teams, with at least 2+ direct reports or a history of coaching junior PMs to senior roles;
  • Customer-Centric Mindset: Strong ability to translate customer insights into product decisions, with a proven track record of improving key metrics such as NPS, engagement, or retention by 10-20%;
  • Agile Expertise: Hands-on experience in Agile environments, managing products with 100k+ users or $10M+ in revenue;
  • Commercial Acumen: Strong understanding of sales and product marketing dynamics, with the ability to act as a Subject Matter Expert to guide product development.

 

Personal Attributes

  • Passionate & Self-Driven: You thrive in fast-paced environments, pushing for clarity and delivery while maintaining strong collaboration;
  • Strategic Thinker: You possess a distinctive ability to prioritize and delegate tasks effectively, balancing varying workloads and importance;
  • Adaptable Leader: You navigate ambiguity with ease and rapidly adapt to shifting priorities;
  • Role Model: You lead by example, demonstrating the behaviors, work ethic, and commitment that inspire your team to excel.

 

Why Join Backbase?

At Backbase, we don’t just build products—we shape the future of digital banking. As a Lead Product Manager, you will drive the evolution of our Digital Banking strategy, with a strong focus on payment modernization as a key pillar of transformation.

This role is your opportunity to redefine how banks innovate, ensuring seamless, frictionless experiences that meet the growing demands of businesses and consumers. You’ll work closely with C-level executives, banking leaders, and cross-functional teams to develop solutions that accelerate digital banking adoption, modernize payment infrastructure, and drive measurable business impact.

We celebrate bold ideas, collaboration, and innovation—and we have fun doing it. Join us, and let’s redefine the digital banking landscape together.

 

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EMEA Demographic questions

At Backbase, we recognise the importance of a diverse workforce and belonging. As part of our commitment to  a more inclusive environment, we gather some demographic questions during the recruitment process.

Any demographic questions asked during the application process are voluntary and will not influence hiring decisions. Your responses are completely anonymous and solely used for internal diversity initiatives. Backbase is an equal opportunity employer and does not discriminate. 

If you have any concerns or questions regarding the collection and use of demographic information, please feel free to contact our Human Resources department.

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