New

Senior People Operations Specialist

Krakow

We’re looking for a Senior People Operations Specialist who brings a passion for seamless employee experiences, thrives on process excellence, and gets excited about the power of systems, data, and emerging technology—especially AI—to transform the People function. This role combines hands-on operational work with strategic initiatives to enhance how we work, support our people, and scale our impact.

What You’ll Do

You’ll be part of a global People team. While a portion of your time will focus on traditional People Ops responsibilities—handling day-to-day employee queries and ensuring operational excellence—you’ll also take ownership of key strategic capabilities in our function:

🌍 Global People Operations

Manage and continuously improve core employee lifecycle processes (onboarding, offboarding, transitions, etc.);

Serve as a go-to resource for employees and managers, offering timely, clear, and friendly support;

Maintain compliance and data accuracy across systems and documentation.

🧠 Systems & Integrations Leadership

Co-own and optimize our HRIS (currently BambooHR), ensuring smooth integrations with other platforms (Greenhouse, Deel, Ledgy, Leapsome etc.);

Translate operational needs into system improvements by working closely with stakeholders and vendors;

Understand and advise on system connections, data flows, and architecture at a high level—you're the bridge between People Ops and Tech;

Identify and solve system-related pain points through smart configuration and thoughtful design.

🤖 AI & Automation Champion

Bring AI and automation into the heart of People Ops by piloting tools, training the team, and driving adoption;

Lead or support initiatives to streamline manual processes using AI (e.g. chatbots, generative documentation, automated workflows);

Stay up-to-date on trends and help us explore how AI can improve employee experience, data analysis, and service delivery.

What You Bring

Global HR Experience: You have experience managing employee lifecycle processes (hiring, onboarding, offboarding, etc.) in an international environment;

You have a deep understanding of People systems, with an ability to conceptualize and implement integrations or automations (prior experience with supporting  a new HRIS implementation, APIs and data security best practices is a strong plus);

Cross-Functional Process Design: You’ve worked with multiple People functions (e.g. Recruitment, People Development, Compensation & Benefits) or was involved in projects involving multiple functions. You have successfully helped shape or implement end-to-end processes that span several systems or teams;

Tech-Savvy Mindset: You have advanced experience with Google Sheets (formulas, interdependencies, automations) and a strong working knowledge of the broader Google Workspace suite;

Process Automation & Innovation: You're skilled at identifying opportunities for automation within HR workflows and have implemented automated solutions that increase efficiency and accuracy—ideally across departments;

Passion for efficiency and problem-solving—you see a clunky process and can’t help but fix it;

AI Fluency: You have a solid understanding of AI technologies and practical experience integrating AI into HR processes to drive smarter, faster decision-making;

Strong communication skills, with the ability to explain complex topics simply and build relationships across cultures and time zones;

Ownership mindset and proactive energy—you don’t wait to be told what’s broken; you find and fix it.

 

What do we offer?

A bonus on top of your base salary

Referral bonus

Time for self-development, training budget and a clear promotion path

Private healthcare (Luxmed)

Hardware (Mac) and all the needed equipment

Integration events (both online and offline)

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EMEA Demographic questions

At Backbase, we recognise the importance of a diverse workforce and belonging. As part of our commitment to  a more inclusive environment, we gather some demographic questions during the recruitment process.

Any demographic questions asked during the application process are voluntary and will not influence hiring decisions. Your responses are completely anonymous and solely used for internal diversity initiatives. Backbase is an equal opportunity employer and does not discriminate. 

If you have any concerns or questions regarding the collection and use of demographic information, please feel free to contact our Human Resources department.

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