Head of Growth Services (EMEA)

Role summary

Backbase is pioneering a new outcome-driven growth service, powered by our Customer Lifetime Orchestrator (CLO), designed to dramatically increase product holdings and deepen customer relationships through intelligent, data-driven orchestration and AI.

We’re looking for a senior operator to own the P&L and build a hub-and-spoke Growth Ops organisation that runs 90-day pilots, proves uplift with rigorous measurement, and converts successes into long-term revenue-share and managed contracts. 

You will design and productize playbooks (activation, expansion, retention), lead client-facing Growth Leads and campaign teams, publish measurement protocols, and negotiate outcome-based commercial terms with enterprise banks. You’ll partner with Product, Sales and Legal to operationalize scale (automation, runbooks, billing) and present monthly performance to bank executives. Aim: rapid pilots, repeatable playbooks, and a profitable services P&L.

You have 10+ years in growth, revenue ops, or managed services leadership (fintech, bank, or growth-stage SaaS), a proven track record with outcome-based or revenue-share models, and strong experience in experimental design and uplift measurement. You’re a confident negotiator with C-suite presence and a builder who can hire and scale teams. 

Primary objectives (first 12 months)

• Launch, run and scale engagement with at least 10 large and mid-sized banks in year 1;
• Build and retain a high-performing team (growth leads, campaign managers, data & measurement, automation engineers);
• Build and scale the supporting operating model: designing and productizing scalable growth playbooks, often leveraging CLO's advanced orchestration capabilities, Analytics & Experimentation, Automation, Measurement, Commercial Ops;
• Own commercial terms and measurement protocol for outcome-based pricing, including legal & audit guardrails.

Key responsibilities

• P&L ownership for Growth Services  including pricing, margins, hiring and GTM in close collaboration with the Backbase Sales and Customer success teams;
• Design and operationalize the 90-day pilot playbook and standardize handoffs to banks’ internal teams;
• Negotiate and close managed-outcome / revenue-share agreements with enterprise banks;
• Ensure airtight measurement: randomized holdouts, attribution windows, audit clauses, and transparent reporting;
• Partner with Product, Sales, Legal, Security and Customer Success to ensure safe, compliant, and scalable delivery;
• Create repeatable playbooks, train bank teams, and publish internal case studies and benchmarks.

Must-have experience & skills

• 10+ years in growth, revenue operations, or operations leadership at fintech, bank or growth-stage SaaS;
• Proven track record scaling managed services or outcome-driven revenue models (revenue share / success fees);
• Strong understanding of data-driven experimentation, uplift modeling, and measurement design;
• Commercial credibility: experience negotiating with C-suite of banks or large financial services customers;
• Team-building experience: building cross-functional teams (analytics, automation, campaign ops);
• Excellent communicator with executive presence; able to lead client executive reviews.

Compensation & level

• SVP level - competitive base + bonuses tied to revenue and pilot success. Equity based on performance.

Our Values

We don’t believe in generic values. Below the 7 behaviors we live and lead by:

• Put customers first - Everything we do starts with obsessing over customer success, going the extra mile at every touchpoint to make them wildly successful, because their growth drives ours.
• Start with the why - Before acting, we question assumptions and seek clarity on the real problem we’re solving, ensuring purpose guides every decision .
• Collaborate as one - We break down silos, trust each other, and combine strengths across teams, no politics, just one team getting sh*t done together .
• Keep it simple - We eliminate complexity, cut jargon, and build solutions that are easy to understand and use, making simplicity a core design principle .
• Bias for action - We ship early, iterate quickly, and choose action over endless debate, making decisions in days, not weeks, and always raising our own baseline .
• Raise the bar - We set ambitious standards, look for continuous improvement, and hold ourselves, and each other, to ever‑higher levels of performance .
• Tell it like it is - We speak up with radical honesty, give and receive feedback directly and create safe spaces for tough conversations that drive growth.

Sounds like you?
Reach out directly via pieter@backbase.com.