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Technical Consultant

Tokyo, Japan

About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. 

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. 

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

  • Business Insider named us an “enterprise startup to bet your career on”

  • Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

  • Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

  • Quartz ranked us the #1 best company for remote workers

Responsibilities 

We are looking for an exceptional Technical Consultant to join our growing team. In this role, you will assist customers in adopting the Workato platform for integration and automation from both business and technical perspectives. You will be defining and driving best practices working with customer business and technical stakeholders. You will help Workato extend the functionality of our product and continuously improve our engagement best practices.  (Japanese follow: 日本語/下部に記載)

In this role, your responsibilities would also include:

  • Onboarding new customers on to Workato’s platform by providing technical consulting, guidance, and enablement to customers to achieve value quickly.

  • Engaging with customers to gather integration and automation requirements and leading the solution design process jointly with customers.

  • Sharing best practices from a business and technical perspective, related to deployment models, governance structures, integration design and build.

  • Working closely with Product and Engineering to review customer requirements and feedback, and identify opportunities for Workato platform enhancements, while managing customer expectations.

  • Becoming a Workato evangelist with the ability to discover and demonstrate how Workato can effectively help companies with their business automation needs across a broad set of industries.

  • Becoming a trusted customer advisor and a customer advocate within Workato.

  • Participating in and conducting post-onboarding deployment health checks and guidance on integration and process optimizations.

  • Contributing to the growth of our technical consulting team by creating or enhancing content such as presentations, demos, best practices, architecture patterns, and online courses for use by both customers and enabling our extended team.

  • Prioritizing and delivering outstanding customer service experience to Workato customers.

  • Manage multiple priorities and projects simultaneously, as well as any other duties that may be assigned from time to time.

Requirements

Qualifications / Experience / Technical Skills

  • 3+ years of hands-on experience in solutions and implementation consulting.

  • Knowledge and understanding of integrations and system design principles.

  • Good understanding of technology and industry trends, especially in the app integration space.

  • Good understanding of database technologies, such as SQL and Postgres.

  • Demonstrated good understanding of on-premise infrastructure & cloud-based deployments, configurations along with monitoring & management.

  • Demonstrated understanding of the SDLC & end-to-end experience in developing, supporting & troubleshooting integrations.

  • Demonstrated ability to create quality technical documentation.

  • Experience working with at least one (1) Integration Platform, such as Workato, Tray, TIBCO, Dell Boomi, MuleSoft, WebMethods, Oracle Integration Suite.

  • Experience working with cloud business apps like Workday / NetSuite / Salesforce / Servicenow / SAP is a plus.

  • Experience with web development frameworks and knowledge of JS frontend and backend is a plus.

Soft Skills / Personal Characteristics

  • Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact.

  • Critical thinking, and analytical skills with an entrepreneurial and proactive mindset.

  • Ability to effectively prioritize tasks and manage time, even under high-pressure situations.

  • Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience.

  • Fast learner who can independently conduct extensive research and quickly synthesize ideas, information, and options.

  • Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge.
職務内容

成長中のチームに加わる優秀なテクニカルコンサルタントを募集しています。この役割では、ビジネスおよび技術の両面から、Workatoプラットフォームの導入をお客様に支援していただきます。お客様のビジネスおよび技術担当者と連携し、ベストプラクティスを定義・推進していただきます。また、Workato製品の機能拡張や、エンゲージメントのベストプラクティスの継続的な改善にも貢献していただきます。
この役割での主な責任
  • 新規顧客のWorkatoプラットフォームへのオンボーディングを行い、技術コンサルティング、ガイダンス、エネーブルメントを提供して迅速な価値実現を支援する
  • 顧客と連携して統合・自動化要件を収集し、ソリューション設計プロセスを主導する
  • デプロイメントモデル、ガバナンス構造、統合設計・構築に関するビジネスおよび技術のベストプラクティスを共有する
  • プロダクトおよびエンジニアリングチームと密接に連携し、顧客要件やフィードバックをレビューし、Workatoプラットフォームの改善機会を特定しつつ、顧客の期待を管理する
  • Workatoのエバンジェリストとして、さまざまな業界でWorkatoがどのようにビジネス自動化に貢献できるかを発見・実演する
  • 信頼される顧客アドバイザーおよびWorkato内の顧客擁護者となる
  • オンボーディング後のデプロイメントヘルスチェックや、統合・プロセス最適化に関するガイダンスを実施する
  • プレゼンテーション、デモ、ベストプラクティス、アーキテクチャパターン、オンラインコースなどのコンテンツを作成・強化し、顧客やチームの能力向上に貢献する
  • Workato顧客への卓越したカスタマーサービス体験を優先し、提供する
  • 複数の優先事項やプロジェクトを同時に管理し、その他必要に応じて割り当てられる業務も遂行する
応募資格・経験・技術スキル
※以下のうち、いくつかの条件を満たしていれば応募可能です。
  • ソリューションおよび導入コンサルティングの実務経験3年以上
  • 統合およびシステム設計原則に関する知識・理解
  • 特にアプリ統合分野における技術や業界動向の理解
  • SQLやPostgresなどのデータベース技術に関する経験があれば尚可
  • 質の高い技術ドキュメント作成能力
ソフトスキル・人物像
  • 強力なコラボレーションスキル、ダイナミックなスタートアップ環境への適応力、インパクトを生み出す情熱
  • クリティカルシンキング、分析力、起業家精神およびプロアクティブなマインドセット
  • プレッシャーの高い状況下でもタスクを効果的に優先し、時間管理できる能力
  • 複雑な技術的概念を非技術者にも効果的に伝えられる、優れた英語での口頭・書面コミュニケーション能力
  • 独自に広範なリサーチを行い、素早くアイデアや情報、選択肢をまとめられる速習力
  • 問題解決に積極的に取り組み、新たなイニシアチブや責任も柔軟に引き受ける姿勢

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