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Manager, Customer Success

Tokyo, Japan

About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. 

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. 

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

  • Business Insider named us an “enterprise startup to bet your career on”

  • Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

  • Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

  • Quartz ranked us the #1 best company for remote workers

Responsibilities

As the Manager, Customer Success in Japan, you will lead one of the most strategic parts of our business — guiding a team of Customer Success Managers to drive adoption, retention, and expansion for our customers. You will help customers become successful with automation and AI and deliver high-value business outcomes across their organizations.

In this role, you will also be responsible to:

  • Develop, mentor, and inspire a high-performing Customer Success team to exceed retention, adoption, and satisfaction goals.

  • Create scalable processes and playbooks for onboarding, value realization, business reviews, and proactive engagement.

  • Build trusted executive relationships with customers to advocate for their goals and drive measurable business impact.

  • Forecast customer health and proactively address retention and adoption risks.

  • Partner closely with Sales, Support, Product, and Marketing to drive a seamless, world-class customer experience.

  • Deliver data-driven insights to improve processes, product strategy, and customer satisfaction.

  • Drive team performance through coaching, KPIs, and continuous enablement.

Requirements

Qualifications / Experience / Technical Skills

  • Bachelor’s degree or equivalent work experience.

  • 7+ years of Customer Success, Account Management, or Customer Experience in B2B SaaS or iPaaS companies — including 2+ years of leadership.

  • Proven track record of leading teams to retention and growth targets in a rapidly scaling environment.

  • Strong familiarity with automation, integration, or enterprise software.

  • Fluent in Japanese and English.

Soft Skills / Personal Characteristics

  • Strong leadership, coaching, and mentoring abilities.

  • Excellent interpersonal and communication skills.

  • Data-driven, strategic thinker with a proactive problem-solving mindset.

    Passion for automation and driving business value for customers.

  • Collaborative team player who thrives in a fast-paced, evolving environment.

Preferred Qualifications

  • Experience working with AI-powered automation or integration platforms.

  • Familiarity with SaaS product-led growth strategies.

  • Experience working across regional and distributed teams.

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