Back to jobs
New

Senior Partner Success Manager

Palo Alto, California

About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. 

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. 

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

  • Business Insider named us an “enterprise startup to bet your career on”

  • Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

  • Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

  • Quartz ranked us the #1 best company for remote workers

Responsibilities

The Partner Success Manager plays a critical role in empowering and scaling the Workato Partner Ecosystem. This role is responsible for ensuring Workato partners successfully adopt and deliver on our platform, as well as being a strategic advisor to our partners on how to grow and scale their integration practices.  The primary goal of a Partner Success Manager is to ensure consistent, high-quality delivery to our shared customers. 

You will collaborate closely with Partner Leadership, Customer Success, and Professional Services teams to drive partner readiness, delivery excellence, and mutual growth. You will also help define best practices, resolve escalations, and implement frameworks that enable successful service delivery and ongoing support through the global ecosystem.

You will also be responsible to:

  • Ensure Delivery Excellence: Design and maintain a Delivery Assurance Program that elevates partner delivery performance and impact. Ensure excellence across all partner-delivered onboarding and implementation engagements. Own the customer success metrics for partner-delivered and partner-led accounts. 

  • Scale Partner Workato Practices: Build and execute tailored engagement plans to help partners recruit, train, and mentor high-performing Workato integration teams by providing ongoing coaching, share best practices, and recommend tools to optimize partners’ project delivery and service offerings.

  • Cross-Functional Alignment: Develop and maintain an on-going cadence with Partner Leadership, Customer Success, and Professional Services teams to align and execute priorities.  Participate in strategy and program enhancement projects to evolve the partner ecosystem.

  • Facilitate and support the resolution of technical and platform-related issues to ensure a smooth customer experience for partner led accounts.

  • Advocate for Partner Needs: Handle partner and customer escalations, ensuring swift resolution and alignment with service quality expectations.  Identify gaps and opportunities in partner enablement and certification adoption, and provide actionable feedback to the Partner Sales and Enablement teams to support continuous improvement and program development.

  • Develop, Monitor, and Maintain Partner KPIS: Actively monitor partner project experience, and customer-partner feedback to maintain quality standards.  Collaborate with the partner sales leaders to define key leading and lagging performance metrics. Conduct partner performance evaluations, identify gaps, and develop strategic recommendations to enhance efficiency.

  • Execute partner engagement models to ensure tight collaboration between sales and partners in pre and post sales 

  • Drive Partner Readiness: Continuously assess adoption, identify gaps in engagement or understanding, and provide feedback to the Partner Sales and Enablement teams to enhance program effectiveness and partner readiness.

  • Identify upsell opportunities, help reduce churn, and drive cost efficiency by ensuring continuous partner enablement.

Requirements

Qualifications / Experience / Technical Skills

  • 5+ years of proven experience collaborating with professional services delivery partners in a SaaS environment, either at a product company or a consultancy.

  • Strong background in creating and leading enablement programs focused on SaaS implementations and customer success.

  • Excel in relationship management, project management, program execution, and problem-solving, ensuring that partners deliver the highest standards of service. 

  • Experience driving service and sales KPIs.

  • Ability to translate technical concepts into business solutions for partners.

Soft Skills / Personal Characteristics

  • Proven program management skills, with the ability to execute projects on time, within budget, and at high quality.

  • Strong relationship-building and consultative skills, quickly identifying team needs and solutions.

  • Self-awareness, emotional intelligence, and the ability to thrive under pressure.

  • Ability to participate in strategic projects related to partner program evolution and performance enhancement.

  • Eager to understand and elevate partner and customer experiences.

(REQ ID: 2173)

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Workato’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.