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Technical Instructor

Palo Alto, California

About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. 

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. 

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

  • Business Insider named us an “enterprise startup to bet your career on”

  • Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

  • Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

  • Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for an exceptional Technical Instructor/Trainer, iPaaS to join the Education and Training team. In this role, you will work closely with cross-functional teams to deliver high-impact instructor-led training—both virtually and in-person—for customers, partners, and internal teams. You will help people gain the skills and confidence to succeed with our platform by delivering engaging learning experiences.

This role requires a solid understanding of integration technologies, strong communication skills, and a passion for teaching and empowering others. Hands-on experience with iPaaS or AI solutions and a background in technical training or enablement is highly desirable.

You will also be responsible to:

  • Education Program Development

    • Contribute to the design and development of training materials such as presentations, hands-on labs, and supporting documentation.

    • Deliver engaging training modules via Workato Academy, covering platform setup, configuration, integration, and troubleshooting.

    • Collaborate with instructional designers and subject matter experts to ensure training content is clear, accurate, and aligned to program goals.

  • Training Delivery

    • Lead in-person and virtual training sessions for customers, partners, and internal teams.

    • Provide live demonstrations, guided labs, and practical exercises to reinforce learning.

    • Adjust delivery methods to support different learning styles and technical backgrounds.

  • Certification & Assessment

    • Assist in the development and delivery of certification exams and assessments.

    • Support the maintenance and updating of certification content to reflect product changes and new features.

  • Technical Support During Training

    • Provide guidance and assistance to training participants during sessions.

    • Help troubleshoot and resolve technical issues related to the Workato platform in the context of training.

  • Continuous Improvement

    • Regularly update training materials to stay aligned with product updates and evolving best practices.

    • Gather and act on feedback from participants to continuously improve training content and delivery.

    • Stay current with trends in iPaaS and integration technologies to ensure training remains relevant.

Requirements

Qualifications / Experience / Technical Skills

  • 3–5 years of experience in one or more of the following roles at a SaaS/iPaaS company:

    • Technical instruction or training delivery

    • Solutions engineering, consulting, or professional services

  • Hands-on experience with iPaaS platforms such as MuleSoft, Dell Boomi, Informatica, or similar.

  • Solid understanding of integration concepts, APIs, web services, and data transformation.

  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

  • Demonstrated experience delivering technical training or enablement programs, ideally in SaaS or cloud integration.

  • Excellent communication and presentation skills with the ability to explain technical concepts clearly.

  • Problem-solving skills and comfort with troubleshooting during training.

  • Ability to work independently as well as in a collaborative team environment.

  • Relevant certifications in iPaaS or related technologies are a plus.

Soft Skills / Personal Characteristics

  • Enthusiastic and authentic communicator with a passion for teaching.

  • Confident in facilitating interactive sessions and answering live questions.

  • Skilled at engaging learners across varying technical skill levels.

  • Comfortable presenting in English to global audiences (native or strong proficiency required).

(REQ ID: 2273)

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