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VP, Global Professional Services

Palo Alto, California

About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. 

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. 

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

  • Business Insider named us an “enterprise startup to bet your career on”

  • Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

  • Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

  • Quartz ranked us the #1 best company for remote workers

Responsibilities

We are seeking an experienced VP of Global Professional Services to join our Customer Success team as a strategic leader of our global services delivery organization. This position will report directly to our SVP of Customer Success and is responsible for leading a team of implementation consultants, solutions architects, and technical delivery experts who ensure our customers successfully deploy and adopt Workato's platform to achieve transformational business outcomes. As a key member of our leadership team, you will build and scale a world-class services organization that drives customer value, accelerates time-to-value, and generates strategic services revenue.

We at Workato have a positive, diverse and collaborative culture. We look for individuals who are curious, inventive, smart, hardworking, and strive to improve themselves every day. Our leaders are encouraged to lead by example and have a deep understanding of our teams, customers, and products. We value humility, collaboration, and achieving results. If you feel that you would fit in well with our culture, we encourage you to apply.

 You will also be responsible to:

  • Build, lead, and scale a global professional services organization capable of delivering complex implementations, strategic advisory services, and consulting engagements across diverse customer segments and geographies.

  • Develop and execute the professional services strategy, including service offerings, delivery methodologies, pricing models, and go-to-market approach to maximize customer value and services revenue.

  • Establish repeatable implementation frameworks, best practices, and delivery excellence standards that ensure consistent, high-quality outcomes across all customer engagements.

  • Partner closely with Sales, Solutions Consulting, and Customer Success Management teams to ensure seamless customer journeys from pre-sales through implementation and ongoing adoption.

  • Collaborate with the Strategic Alliances team to develop and support our global partner ecosystem, enabling partners to deliver high-quality services and expand our collective market reach.

  • Drive resource planning, capacity management, and utilization optimization to balance customer demand with team capability while maintaining sustainable workload and team member satisfaction.

  • Build a world-class team through strategic hiring, skills development, career pathing, and creating an inclusive, high-performing culture where team members thrive and grow.

  • Manage services delivery P&L, including revenue forecasting, margin optimization, and strategic investment decisions to achieve financial targets while scaling the organization.

  • Establish metrics and reporting frameworks to track delivery health, customer satisfaction, project outcomes, team utilization, and services business performance.

  • Engage directly with strategic customers and partners to build relationships, provide executive sponsorship, and ensure successful outcomes for high-value engagements.

  • Collaborate with Product and Engineering teams to represent customer implementation requirements, provide field insights, and influence product roadmap priorities.

  • Stay current with industry trends, competitive dynamics, and emerging technologies in the integration and automation space to continuously evolve service offerings and delivery capabilities.

  • Foster a culture of humility and collaboration by exemplifying these traits and coaching team members.

  • Implement a strong management operating cadence to ensure leadership and team activities align with company objectives.

Requirements

Qualifications / Experience / Technical Skills

  • Proven experience in a leadership role for 7+ years within professional services, consulting, or technical delivery functions, preferably as a Director or above in a software/SaaS environment.

  • Demonstrated success building and scaling professional services organizations, including P&L management, revenue growth, and margin optimization.

  • Strong technical background with deep understanding of enterprise software implementations, system integrations, APIs, and modern cloud architectures.

  • Experience working at an integration, automation, or enterprise middleware company is highly desired. Equivalent experience in related technical domains will also be considered.

  • Strong customer-facing skills with the ability to engage at executive levels, build trusted advisor relationships, and navigate complex organizational dynamics.

  • Bachelor's degree in Computer Science, Information Technology, Business, or related field from an accredited university. Other degrees may be accepted with compensating professional experience.

  • Experience with project management methodologies, resource management, and delivery frameworks for professional services organizations.

  • Up to 25% travel may be required.

Soft Skills / Personal Characteristics

  • Exceptional leadership and people management skills, with proven ability to attract, develop, and retain top technical talent in a competitive market.

  • Demonstrated success in collaborating with cross-functional teams including Sales, Product, Engineering, and Customer Success to achieve shared business objectives.

  • Excellent communication and presentation skills with ability to articulate complex technical concepts to both technical and business stakeholders.

For California applicants, the base pay for this role may range between $230,000 - $315,000 plus variable, benefits, perks, and equity.

(REQ ID: 2591)

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