About Workato

Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. 

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. 

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

• Business Insider named us an “enterprise startup to bet your career on”

• Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

• Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for an experienced Staff Forward Deployed Engineer to join our Forward Deployed Engineering team. In this role you will be responsible for designing, developing, and deploying advanced AI Agentic Solutions that exhibit autonomous, proactive, and adaptive behaviors. This role requires a deep understanding of AI/ML technologies, integration, automation experience and solution architecture, combined with strong problem-solving skills and the ability to collaborate across multidisciplinary teams.

Workato has a positive, diverse, and collaborative culture—we look for people who are curious, inventive, smart, hardworking, and work to be a little better every day. Workato has also been recognized amongst the “Top 47 Enterprise Startups to Bet Your Career On in 2020”, the “Hottest 13 Productivity Software Startups to Watch in 2020!”, and the “Top 15 startups helping even non-programmers build simple apps, ahead of an expected software developer shortage” by Business Insider.

In this role, you will also be responsible to:

• Architect and design intelligent, autonomous, and efficient agentic AI workflows that utilize multi-agent collaboration, orchestration, and the automation capabilities provided by the Workato platform

• Design and deploy Agentic AI solutions using Workato’s Agentic AI capabilities, leveraging its connectors, workflows, and recipes to enable context-aware, grounded, and real-time responses from large language models (LLMs)

• Develop techniques enabling large language models (LLMs) to reliably author complex behaviors

• Develop and maintain robust, scalable AI-powered IT workflows with agent-based decision-making, dynamic retrieval mechanisms, and seamless integration using the Workato Agentic AI platform.

• Technical solutions expert with an aptitude for technical advising, troubleshooting, and analysis. 

• Work closely with clients to understand requirements and provide technical guidance.

• Tailor Workato AI solutions to meet specific client needs, ensuring optimal functionality and scalability.

• Continuously monitor and improve AI system performance, ensuring efficiency and reliability

• With strong communication skills, you will be proficient in communicating technically complex ideas to a non-technical audience. 

• Collaborate with cross-functional teams to integrate AI workflows into existing IT frameworks.

• Ensure AI-driven automation is fault-tolerant, efficient, and aligned with enterprise IT best practices

• Create and deliver custom product demonstrations to support the sales and other internal teams.

• Improve internal processes, and promote knowledge sharing in the team, by contributing to Workato’s knowledge base

• Prioritize and deliver outstanding customer service experience to Workato customers

• Play a key role right from the product ideations stage to the implementation stage.

• Support the product manager in creating the technical and design specifications

Requirements

Qualifications / Experience / Technical Skills

• BTech/BE or higher technical education - Computer Science, Artificial Intelligence, Machine Learning, or a related field.

• Total12+ years of relevant experience in the field of design, development and implementation.

• Proven experience in AI engineering, with a focus on agent-based systems.

• Demonstrated ability to design and implement scalable AI-driven workflows that enhance IT operations

• Knowledge of Implementing Integration projects is a must. Hands-on experience with automation technologies, middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, ESB, BPM, SDKs, and Databases.

• 5+ years of experience, working with Integration Platform such as TIBCO, Dell Boomi, MuleSoft etc is a plus. Experience with cloud technologies - iPaaS, SaaS applications, cloud infrastructure

• Strong working knowledge with APIs - RESTful, SOAP/XML. Sound knowledge of Data Structure - JSON. Sound knowledge of any RDBMS/NoSQL. 

• 2-3  years of coding experience (Java/Python/Ruby)

• Technical background or a good understanding of technology and industry trends, especially in the app integration space

• Experience working with cloud business apps like Workday / NetSuite / Salesforce / Servicenow / Marketo is a plus

• Working knowledge on Microservices or API-based integration architecture, Event driven architecture, Process Automation via BPM or RPA is a plus.

• Fluent in English and business-level proficiency in Japanese required.

Soft Skills / Personal Characteristics

• Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact

• Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set

• Ability to effectively prioritize tasks and manage time, even under high-pressure situations

• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience

• Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly

• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge

(日本語)
職務概要

WorkatoのForward Deployed Engineeringチームにて、経験豊富なスタッフエンジニアを募集します。本ポジションでは、自律的・積極的・適応的な動作を持つ高度なAIエージェントソリューションの設計・開発・導入をご担当いただきます。AI/ML技術、インテグレーション、自動化、ソリューションアーキテクチャへの深い理解と、強力な問題解決能力、そして多様なチームとの連携スキルが求められます。

Workatoは、ポジティブで多様性があり、協力的な文化を大切にしています。好奇心旺盛で、創造的で、賢く、勤勉で、日々少しずつ成長しようとする方を歓迎します。また、Business Insiderより「2020年にキャリアを賭けるべきエンタープライズスタートアップ トップ47」「注目の生産性ソフトウェアスタートアップ トップ13」などに選出されています。

主な業務内容

• マルチエージェント連携・オーケストレーション・Workatoプラットフォームの自動化機能を活用した、インテリジェントかつ自律的なAIエージェントワークフローの設計・構築
• WorkatoのAgentic AI機能を活用し、LLM（大規模言語モデル）によるコンテキスト認識・リアルタイムレスポンスを実現するAIソリューションの設計・導入
• LLMが複雑な動作を確実に実行できるようにする技術の開発
• エージェントベースの意思決定・動的検索・シームレスな統合を備えた、堅牢でスケーラブルなAI駆動ITワークフローの開発・保守
• 技術的な課題に対するアドバイス・トラブルシューティング・分析の実施
• クライアントと緊密に連携し、要件の把握と技術的なガイダンスの提供
• クライアントのニーズに合わせたWorkatoソリューションのカスタマイズ
• AIシステムのパフォーマンスの継続的な監視・改善
• 技術的に複雑な内容を非技術者にも分かりやすく伝えるコミュニケーション
• 既存のITフレームワークへのAIワークフロー統合
• AI駆動自動化のフォールトトレランス・効率性・エンタープライズITベストプラクティスへの準拠の確保
• 営業その他社内チームを支援するカスタムプロダクトデモの作成・実施
• 社内プロセスの改善およびWorkatoナレッジベースへの貢献
• 卓越した顧客サービス体験の提供
• 製品企画から実装フェーズまでの中心的な役割を担う
• プロダクトマネージャーへの技術・設計仕様作成サポート

応募要件

スキル・経験・資格

• コンピューターサイエンス・人工知能・機械学習または関連分野の学士号以上
• 設計・開発・実装分野における12年以上の関連経験
• エージェントベースシステムに重点を置いたAIエンジニアリングの実務経験
• ITオペレーションを強化するスケーラブルなAI駆動ワークフローの設計・実装経験
• インテグレーションプロジェクトの実装経験（必須）。自動化技術・ミドルウェア・統合アーキテクチャパターン・Webサービス・エンタープライズメッセージングパターン・API・SOA・ESB・BPM・SDK・データベースの実務経験
• TIBCO・Dell Boomi・MuleSoftなどのインテグレーションプラットフォームでの5年以上の経験（歓迎）
• クラウドテクノロジー（iPaaS・SaaSアプリケーション・クラウドインフラ）の経験
• RESTful・SOAP/XML APIの実務知識、JSON・RDBMS/NoSQLの知識
• Java・Python・Rubyいずれかのコーディング経験2〜3年
• アプリインテグレーション領域における技術トレンドへの理解
• Workday・NetSuite・Salesforce・ServiceNow・Marketoなどのクラウドビジネスアプリの経験（歓迎）
• マイクロサービス・APIベースの統合アーキテクチャ・イベント駆動アーキテクチャ・BPM/RPAによるプロセス自動化の知識（歓迎）
• 英語（流暢）および日本語（ビジネスレベル）必須

ソフトスキル・人物像

• 強いコラボレーション力とスタートアップ環境への適応力、インパクトへの情熱
• 批判的思考力・分析力・起業家精神・主体的なマインドセット
• 高プレッシャー下でもタスクの優先順位付けと時間管理ができる方
• 技術的に複雑な内容を非技術者に分かりやすく伝える英語での文章・口頭コミュニケーション力
• 自律的にリサーチを行い、情報・アイデアを素早く整理・統合できる方
• 問題解決に積極的に取り組み、必要に応じて新たな責任も担える方

(REQ ID: 2747)