Payment Analyst

Why Workit:

Workit Health is an industry-leading provider of on-demand, evidence-based telemedicine care. Our programs are based in harm reduction, and bring together licensed clinicians who really listen, FDA-approved medication, online recovery groups and community, interactive therapeutic courses, and care for co-existing conditions. Workit Health's patient-centered telemedicine model is improving clinical outcomes and eliminating barriers to treatment, making long-term recovery accessible to individuals who need it, without disrupting their daily lives. 

We’re excited to expand our team as our impact and coverage areas continue to grow. Our team members are dedicated and passionate about our mission of making exceptional, judgment-free care for addiction more accessible. 

We believe everyone deserves respectful, effective treatment for substance use disorder at the moment they're ready for it. We're looking for driven and compassionate individuals who share this goal. Join us in reducing stigma, saving lives, and changing the way addiction is treated in America.

Schedule: M-F, 8:00 AM - 4:30 PM EST

This is a hybrid role for a clinic location based in Ann Arbor, Michigan

Three (3) days in office and two (2) days remote each week. 

Job Summary:

Workit Health is seeking a full-time Payment Analyst. The ideal candidate will be experienced in Google Drive WorkSpace, demonstrates ability to communicate between multiple departments and maintains an organized work environment. Candidate has basic knowledge of the insurance revenue cycle including eligibility, claims, and payment posting. Workit Health is a fast-paced, fluid environment where changes are frequent and employee input is highly valued. 

Core Responsibilities:

• Reconciles remittances with deposits for posting
• Reviews stale claims and obtains remittances for posting or works claim accordingly
• Escalates payers that are lacking ERA enrollment to the Manager
• Assists the RCM Manager in the reconciliation of missing monies 
• Gather, sort, and distribute incoming mail to the appropriate departments
• Assists in monitoring lockbox for EOBs, payments, and correspondence
• Addresses billing correspondence, including submission of medical records for pre-payment review
• Maintain office cleanliness
• Liaise with landlord, utility reps, and cleaning team as needed
• Address any payer reps or regulators who might stop by and direct them to appropriate resources for documentation or record requests
• Communicate effectively with physicians, management, employees, and third-party representatives
• Adhere to professional standards, company policies and procedures, federal, state, and local requirements, and HIPAA standards.
• Maintains positive and optimistic attitude
• All other duties as assigned

Qualifications:

• Requires a High School Diploma and a minimum of 1 year of current Revenue Cycle experience
• Requires basic knowledge of ICD-10, CPT, and HCPCS
• Certified Professional Biller (CPB) certification is a plus
• Understanding of government rules and regulations, and areas of scrutiny for potential areas of risk for fraud and abuse regarding coding and documentation
• Must be able to work independently and rely on personal knowledge/experience for problem-solving. Must have experience with MS Word and Excel
• Must be detail-oriented and have excellent organizational and time management skills.
• Candidates must excel at providing a high level of customer service and be able to work in a team environment
• Requires strong analytical skills and attention to detail, including writing and verbal communication skills, and a professional, positive attitude

Benefits & Rewards: 

• Fully remote work
• 5 weeks PTO (includes your birthday, 2 mental health days, and 2 floating holidays!)
• 11 paid holidays
• Comprehensive health, dental, pharmacy, and vision insurance with options to fit your family's needs
• 12 weeks paid Parental Leave after 1 year of employment (includes maternity, paternity, adoption, and all ways in which our people build modern families)
• 401k + 4% matching
• Healthcare & dependent care Flexible Spending Accounts (FSA & DCFSA)
• Health Savings Accounts (HSA)
• Employee assistance program, complete with financial coaching and counseling sessions
• Professional development allowance for Providers and Behavioral Health team
• Opportunities for internal mobility and growth at a Company with a  proven track record of really promoting internally
• Vibrant, democratized culture with clubs and multiple ERG groups
• Colleagues who care deeply about closing health disparity gaps within the addiction space for underserved populations

Equal Opportunities for Everyone, including Folks in Recovery:

As we are an addiction recovery company founded by people in recovery, those in addiction recovery themselves are encouraged to apply. Workit Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

AI Interview Policy:

At Workit Health, we value authenticity, curiosity, and personal insight during our hiring process. To ensure a fair and genuine experience for all candidates, we ask that you refrain from using AI tools or external assistance during interviews or assessments. We’re most interested in your unique ideas, problem-solving approach, and communication style—qualities that help us understand how you’ll contribute to our team. Demonstrating your own thinking and creativity gives both you and us the best sense of fit and potential.

Privacy Policy:

Applicant personal information is collected and used in accordance with Workit Health’s Privacy Policy, which includes disclosures and rights under applicable U.S. privacy laws.