IT Support Engineer

Workrise is the source-to-pay solution built for energy. By combining purpose-built software with expert teams, we empower the world’s leading energy companies and their suppliers to work better, together. 

Learn more about how Workrise is equipping everyone in the energy ecosystem to operate with greater speed and efficiency at workrise.com.

Workrise is hiring a Support Engineer who will be responsible for troubleshooting problems experienced by our end-users by identifying and analyzing their issue. Our ideal candidate for this role will be someone who enjoys working with technology to provide solutions that help others thrive, has the desire to work in an environment surrounded by growth and learning opportunities, can communicate effectively, and take ownership of multiple tasks, all while working within a small team to support our employees facing problems related to hardware, software, and networking. This role will be non-exempt and will report to the Team Lead, IT Support Engineering.

What you’ll be doing:

Assist with the ticket queue for day-to-day IT requests

• Work on IT Help desk tickets in Jira (Troubleshoot hardware for remote employees, application provisioning and deprovisioning) 
• Be a point of contact for customers to obtain technical support for in-office and remote employees 
• Update and follow technical documentation, knowledge base articles, How-To documents, etc

Office support

• All hands, board meeting and ad hoc conference room support
• Desk set up including monitors, keyboards, etc.   
• Device management, including new laptop deployments, collecting laptops from previous employees, and maintaining office inventory 
• Weekly new hire orientation sessions 

Experience and Education Requirements:

• 1+ year of end-user support experience, college degree or associates degree 
• Proven successful processional experience with:
• Google Workspace (G Suite) administration
• Apple macOS and Microsoft Windows Windows 10
• Demonstrated ability to communicate complex technical information effectively, both in writing and verbally, to both technical and non-technical stakeholders
• Demonstrated competency in troubleshooting
• Ability to multi-task and document several tasks at once

Additional experience preferred, but not required: 

• Google Workspace/Microsoft/CompTIA certification
• Microsoft Office365 administration
• Experience with Jira service management, Zendesk, or similar ticketing system 
• Previous experience in a customer service position 

Essential Job Functions:

• Regular, on-time attendance
• Ability to communicate effectively
• Ability to use office equipment such as a computer, copier and telephone
• Ability to use office computer programs such as e-mail, Google Docs, Microsoft Word, PowerPoint and Excel
• Ability to drive a non-commercial vehicle (must possess a valid driver's license)
• Occasionally remain in a stationary position, often standing or sitting for prolonged periods
• Ability to manipulate office equipment such as a computer, copier and telephone
• Occasionally ascend or descend ladders, stairs, scaffolding, ramps, poles and the like
• Ability to lift/carry up to 50 lbs
• Ability to reach overhead

More than a job:

Between now and 2050, global energy demand is forecasted to rise nearly 50%, which is a staggering number. With every step forward - AI, electrification, you name it - that bar may still get higher. Workrise is uniquely positioned to empower the biggest industry in the world to work smarter - and move faster - in the race to rise to this challenge. The world depends on it.

We recognize that making an impact matters to you and we believe in providing an environment that fosters your growth. We use data to drive our decisions and improve the experience of the workers and clients we serve. With mutual respect for each other, we continually collaborate to find the best solution.

We support you with:

For eligible roles:

• Flexible paid time off for full-time employees
• Medical, dental, and vision insurance
• Telehealth 
• 401(k) with company matching contribution
• Flexible remote work support where applicable
• WFH Contribution 
• Wellness allowance
• Calm App
• Learning opportunities 
• Financial planning support
• Parental leave
• Employee Assistance Program
• Pet Insurance
• Opportunity to earn bonus, commission, and/or equity
• Onsite Gym

Workrise is committed to providing an environment where all people feel belonging, mutual respect, and the freedom to be their authentic selves. We welcome applicants of all gender identity and expression, sexual orientation, neurodiversity, educational background, religion, ethnicity, disability, age, veteran status, and citizenship. We’d love to learn what you can add to our team.

Who we are:

What began as a workforce management platform for Oil & Gas has since grown to serve the biggest companies in energy across both workforce and vendor management, absorbing much of the supply chain complexity these energy companies face and making it easier, faster, and safer to get work done. To date, Workrise has raised over $750M in funding from Founders Fund, Andreessen Horowitz, Bedrock Capital, Brookfield, and Baillie Gifford, along with others, and will continue to use these investments for strategic growth. 

We’d love to share more through the interview process and look forward to learning more about your journey.