Full Stack Solutions Engineer

Workstream is a mission-driven company that believes in building premium, modern software solutions for hourly businesses. There are 2.7 billion hourly workers, who make up 80% of the global workforce, but they've been heavily underserved by technology and deserve better. We help local businesses around you hire, manage, and pay qualified workers.

Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. At series B, we are quickly expanding our product portfolio. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.

Values

Here are our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer

• Permanently Remote
• Pay wired directly to your bank account
• $50 Monthly Stipend
• Annual Bonus
• Flexible PTO
• Enjoy company time off during some of the major US Holidays
• Career fast track for performers and internal mobility
• Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

We are looking for a Full Stack Solutions Engineer in Professional Services (PS) to join our growing team. You will serve as a technical liaison between our platform and our clients, responsible for designing and implementing custom integrations while providing superior customer support. This role combines strong development skills with exceptional client communication to ensure successful integration projects. The position directly impacts customer retention and satisfaction by managing multiple active integration projects simultaneously and turning complex technical requirements into functional solutions.

Day in the Life

Integration Development (40%)

• Build and deploy API integrations between our platform and client systems
• Create CSV export solutions for data migration
• Develop two-way payroll integration implementations

Customer Interaction (30%)

• Conduct client meetings to gather technical requirements
• Provide ongoing technical support for integration-related inquiries
• Translate business requirements into technical specifications
• Maintain regular communication with clients throughout the project lifecycle

Custom Solution Creation (10%)

• Develop custom career sites for clients
• Build custom tools and reporting solutions for enterprise customers
• Create custom tools for Customer Success team

Production Integration Optimization (20%)

• Migrate completed integrations to the production environment
• Optimize integrations for self-service implementation
• Document technical processes and solutions

Who You Are

• Technical Expertise: Proficient in full stack development, Ruby, Python, and workflow automation platforms like Workato
• Customer Service: Excellent client-facing skills with ability to translate technical concepts to non-technical stakeholders
• Project Management: Capable of managing 5-6 concurrent integration projects with varying complexity and different deadlines
• Problem Solving: Strong analytical thinking and creative solution development
• Communication: Clear and effective communication with both technical and non-technical audiences
• Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent practical experience)
• 3+ years of experience in full-stack development
• Familiarity with version control systems (GitHub)
• Experience with workflow automation tools
• Strong track record of successful customer interaction in technical roles
• Must be willing to work during US hours
• Previous experience in SaaS implementation or professional services preferred

Know More About Workstream

• https://www.workstream.us/blog/funding-series-b
• https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/
• https://techbuzz.news/buzzworthy-august-27-2021/

Additional Information 

Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

We are committed to the full inclusion of all qualified individuals.