Inside Sales Advisor

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job description

Admissions advisor is responsible for the success of the outcome of the tasks, duties and responsibilities of the daily inbound/outbound email and chat. Clarifying questions and doubts from parents, teachers and students using consultative sales skill.

Responsibilities:

• Leverage Product Knowledge and Consultative Sales Skills: Demonstrate comprehensive product knowledge and exceptional consultative sales techniques to effectively close sales and consistently meet or exceed sales (enrollment) goals.
• Handle Inbound and Outbound Communications: Answer incoming calls, emails, and chats promptly and professionally, adhering to established sales processes and policies. Conduct proactive outbound calls to potential and existing customers, utilizing consultative sales strategies to drive engagement and conversions.
• Pipeline Management: Efficiently manage and nurter a robust pipeline of customers, ensuring timely follow-up and consistent communication in line with the sales contact strategy to maximize conversion rates and sales opportunities.
• Build and Maintain Relationships: Develop and nurture relationships with key partners and stakeholders of Envision by WorldStrides, ensuring high levels of satisfaction and loyalty.
• Deliver Exceptional Customer Service: Provide outstanding customer service to both partners and customers of Envision by WorldStrides. Collect and relay feedback between customers and stakeholders to support continuous business improvement and success.
• Represent the Brand: Serve as a passionate ambassador for Envision by WorldStrides, effectively communicating the organization's mission, values, and purpose in all interactions.

Qualifications

• Exceptional consultative sales skills
• Strong written and verbal communication skills
• Proficient knowledge in MS Office products: Outlook, Word, and Excel
• Ability to learn additional computer products to support business needs.
• Strong keyboarding and computer skills
• Ability to work in professional work environment.
• Demonstrated initiative.
• Must be extremely customer oriented and a team player.
• Solid customer service skills
• Strong attention to detail and ability to multitask.
• Education, Experience, and Training:
• At least 1+ years of sales experience with an emphasis on consultative sale
• Bachelor’s degree preferred or equivalent work experience

Work Perks

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance. 
• +10% of gross salary as food stamps. 
• 1 paid volunteer day & 25 PTO* days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Statutory Holidays by Mexican Federal Labor Law.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Flexible work schedule providing on-site and hybrid opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness opportunities.
• Employee Assistance Program (EAP)
• Paid statutory parental leave.