Sales Coordinator

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description:

The Sales Coordinator’s primary responsibility is to support the client through the entire sales
process and perform all the necessary administrative tasks associated with this function. The SC
will be the key liaison between the Client, the Sales Consultants, the Tour Coordinators and
Accounts Receivable to ensure the customer journey is well supported. The SC will also ensure
that each department has timely and accurate information about each file. This role is vital in
helping the company achieve its sales targets and strengthen internal relationships.

Responsibilities:

• Activate/Book quotes and issue agreement
• Assemble agreement packages for client delivery
• Ensure client contracts are accurate and complete
• Configure the Portal, updating and refreshing as required
• Monitor client status during sales cycle to ensure clients are meeting deadlines and
  information is being passed to operations and accounting as needed
• Input all registration, deposit and payment information
• Maintaining a complete understanding a client file to include content and costing
• Manage passenger numbers to ensure accuracy using the Web Portal and CRM
• Prepare and coordinate all PIE packages and liaison with schools for delivery
• Assist clients by answering any questions and concerns in a professional and friendly
  matter
• Collection of all monies from clients
• Assemble Operations File and provide to Tour Coordinator Team Lead
• Support the Tour Coordinators by collecting outstanding client details necessary for
  completion of the file
• Collect room list assignments and set-up within the Web Portal
• Manage rooming list changes as requested by clients

:Qualifications:

• University degree or diploma
• Detailed and Process Focused
• Proficient with Microsoft products and CRM tools
• Detail and process focused
• Possesses a strong and organized work ethic
• Advanced time management skills
• Excellent communication skills both written and verbal
• Knowledge of Travel Industry
• Demonstrated Ability to drive new sales
• Experience within a travel agency, educational institution, or related
  industry/environment
• Bilingual in French would be an asset

Work Perks:

• Fun & driven environment.
• Employer-paid health (including dental, drug benefit, extended health care, and travel benefits), telehealth, life, accidental death and dismemberment, and short-term disability insurance coverage. Employee-paid long-term disability. With a buy-up option for life and accidental death and dismemberment, and critical illness
• Retirement plan options (Registered Retirement Savings Plan and Spousal Retirement Savings Plan) and profit-sharing Deferred Profit-Sharing Plan (DPSP)
• 1 paid volunteer day & 25 PTO days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Opportunities for paid and discounted travel.
• Flexible work schedule providing on-site, remote, and virtual office opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Employee Assistance Program (EAP)
• Team Member Discount Program